Hardware Support Technician I

Astreya Limited; Greater London; On-site; GBP 20,000 - 26,000; Full time

Job summary

Astreya Limited is seeking a Hardware Support Technician I to manage procurement, inventory, asset control, and logistics for pre-market consumer electronics globally. You will assist with imaging devices, firmware upgrades, and ticket resolution while supporting events, sometimes traveling.

The role requires IT aptitude, strong organization, and the ability to work in a fast-paced environment, with clear written and spoken English.

Qualifications

• High school diploma or GED.
• 0–2 years' related experience or training; or equivalent.
• IT savvy and interested in new technologies.
• Knowledgeable about inventory in an IT environment.
• Able to follow technical instructions to flash drives, image devices, and rewrite hardware IDs.
• Excellent written and verbal English communication.

Responsibilities

• Assist with inventory and asset management including receipt and disposition of hardware.
• Document defects of pre-mass production hardware/software.
• Assist with hardware reworks (swapping boards/chips, etc.).
• Assist with software reworks (imaging devices, data wipe, rewrite IDs).
• Support with firmware upgrades and flashing images.
• Assist in resolving support tickets for device issues.
• Provide technical support during events (may travel).
• Other duties as required. (not comprehensive)

Skills

IT savvy

Inventory knowledge

Teamwork

English communication

Fast-paced environment

Adaptability

Learning agility

Education

High school diploma

GED

Job description

What this Job Entails:

• The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe.
• The role also provides technical assistance to ensure the products are getting shipped with the right image.
• The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope:

• Follows established procedures on routine work Requires detailed instructions

Your Roles and Responsibilities:

• Assist with inventory and asset management including receipt and disposition of hardware
• Document all defects of pre-mass production hardware and/or software
• Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)
• Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID's, etc.)
• Assist with servo flashing, firmware upgrade, flashing unsigned images
• Helps in resolving support tickets on device issues
• Help provide technical support during events (travel often required)
• Other duties as required.
• This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED)
• 0 to 2 years' related experience and/or training; or equivalent combination of education and experience
• IT savvy and interested in new technologies
• Knowledgeable about inventory, and comfortable in an IT inventory environment
• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs
• Excellent communicator in both written and verbal English
• Ability to work in a team
• Ability to excel in a fast paced work environment.
• Ability to learn new things and adapt to a changing environment quickly
• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications:

• Data experience
• Excel experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

We're so glad you're here.

Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world's most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!