Hardware Support Technician II

Astreya; Greater London; Presencial; GBP 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional development

Education assistance

Internal mobility

Career paths

Promotions from within

Health benefits

Descripción de la vacante

Astreya is seeking a Hardware Support Technician I to handle inventory, asset management, procurement, and logistics for pre-market consumer electronics worldwide. You will assist with imaging devices, flashing firmware, and ensuring the correct hardware IDs and images are deployed.

This role requires strong communication in English, teamwork, and the ability to work in a fast-paced environment. Some travel for events is expected; candidates should enjoy hands-on hardware work and learning new

Formación

• High school diploma or GED with 0–2 years’ related experience or equivalent
• IT savvy and interest in new technologies
• Experience with inventory in an IT environment
• Ability to follow technical instructions to flash drives, image devices and re-write hardware IDs
• Excellent written and verbal English communication
• Team player with ability to work in a fast-paced setting
• Willingness to learn and adapt quickly
• Strong organizational skills to achieve objectives
• Preferred: Data experience, Excel experience

Responsabilidades

• Assist with inventory and asset management including receipt and disposition of hardware
• Document defects of pre-mass production hardware and/or software
• Assist with hardware reworks (board/chip swaps, write-protect screws)
• Assist with software reworks (imaging devices to different builds; wipe data; rewrite hardware IDs)
• Assist with servo flashing, firmware upgrades, and flashing unsigned images
• Assist in resolving support tickets on device issues
• Provide technical support during events (travel often required)
• Other duties as required. This list is not comprehensive

Conocimientos

IT savvy

Inventory experience

Team player

English communication

Fast-paced work

Adaptability

Educación

High school diploma or GED

Descripción del empleo

What this Job Entails:

The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope:

• Follows established procedures on routine work
• Requires detailed instructions

Your Roles and Responsibilities:

• Assist with inventory and asset management including receipt and disposition of hardware
• Document all defects of pre-mass production hardware and/or software
• Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)
• Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)
• Assist with servo flashing, firmware upgrade, flashing unsigned images
• Helps in resolving support tickets on device issues
• Help provide technical support during events (travel often required)
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• IT savvy and interested in new technologies
• Knowledgeable about inventory, and comfortable in an IT inventory environment
• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs
• Excellent communicator in both written and verbal English
• Ability to work in a team
• Ability to excel in a fast paced work environment.
• Ability to learn new things and adapt to a changing environment quickly
• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications:

• Data experience
• Excel experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options
• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
• Introduction to new ways of working and awesome technologies
• Career paths to help you establish where you want to go
• Focus on internal promotion and internal mobility - we love to build teams from within
• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
• Education Assistance
• Dedicated management to provide you with on point leadership and care
• Numerous on the job perks
• Market competitive compensation and insurance, health and wellness benefits