Hardware Support Technician II — IT Asset & Firmware Ops

Astreya; Greater London; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Professional development

Education assistance

Internal mobility

Career paths

Promotions from within

Health benefits

Job summary

Astreya is seeking a Hardware Support Technician I to handle inventory, asset management, procurement, and logistics for pre-market consumer electronics worldwide. You will assist with imaging devices, flashing firmware, and ensuring the correct hardware IDs and images are deployed.

This role requires strong communication in English, teamwork, and the ability to work in a fast-paced environment. Some travel for events is expected; candidates should enjoy hands-on hardware work and learning new

Qualifications

• High school diploma or GED with 0–2 years’ related experience or equivalent
• IT savvy and interest in new technologies
• Experience with inventory in an IT environment
• Ability to follow technical instructions to flash drives, image devices and re-write hardware IDs
• Excellent written and verbal English communication
• Team player with ability to work in a fast-paced setting
• Willingness to learn and adapt quickly
• Strong organizational skills to achieve objectives
• Preferred: Data experience, Excel experience

Responsibilities

• Assist with inventory and asset management including receipt and disposition of hardware
• Document defects of pre-mass production hardware and/or software
• Assist with hardware reworks (board/chip swaps, write-protect screws)
• Assist with software reworks (imaging devices to different builds; wipe data; rewrite hardware IDs)
• Assist with servo flashing, firmware upgrades, and flashing unsigned images
• Assist in resolving support tickets on device issues
• Provide technical support during events (travel often required)
• Other duties as required. This list is not comprehensive

Skills

IT savvy

Inventory experience

Team player

English communication

Fast-paced work

Adaptability

Education

High school diploma or GED

Job description

Astreya is seeking a Hardware Support Technician I to handle inventory, asset management, procurement, and logistics for pre-market consumer electronics worldwide. You will assist with imaging devices, flashing firmware, and ensuring the correct hardware IDs and images are deployed.

This role requires strong communication in English, teamwork, and the ability to work in a fast-paced environment. Some travel for events is expected; candidates should enjoy hands-on hardware work and learning new