Hardware Intake & Assessment Specialist

Ad Warrior Ltd; Charlton; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Staff discount

Company events

Refer a friend bonus

Gym on-site

Job summary

Greensafe IT is seeking a detail-oriented Hardware Assessment Co-Ordinator to join our Internal Engineering Department. This newly created role plays a pivotal part in maximising operational efficiency by acting as a first-stage filter for incoming IT hardware devices—ensuring only the devices that require full engineer review reach the engineering team.

The Technical Assessor will analyse system-generated diagnostic reports and determine the most appropriate pathway for each device, including

Responsibilities

• Review and interpret automated diagnostic reports for a high volume of incoming IT hardware devices.
• Make accurate decisions on the correct workflow pathway for each device based on report findings.
• Identify devices that do not need full engineering intervention, helping reduce unnecessary workload for engineers.
• Maintain high accuracy and consistency in assessments to ensure optimal productivity throughout the engineering team.
• Monitor and meet specific KPIs related to device throughput, accuracy, and decision quality.
• Collaborate closely with engineers and team leads to refine decision-making criteria and improve overall department performance.
• Escalate unclear or unusual cases promptly to senior engineering staff.
• Provide feedback on recurring diagnostic issues, misreported errors, or opportunities for process improvement.
• Assist in maintaining documentation, workflows, and internal reporting systems as required.
• Ensure all tasks are carried out in compliance with internal processes and policy.
• Follow strict stock management practices

Job description

Greensafe IT is seeking a detail-oriented Hardware Assessment Co-Ordinator to join our Internal Engineering Department. This newly created role plays a pivotal part in maximising operational efficiency by acting as a first-stage filter for incoming IT hardware devices—ensuring only the devices that require full engineer review reach the engineering team.

The Technical Assessor will analyse system-generated diagnostic reports and determine the most appropriate pathway for each device, including