Hardware Assessment Co-Ordinator

GreensafeIT; Droitwich Spa; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Staff discount online store

Company events

Refer a friend Scheme - £150+

On-site Fully Equipped Gymnasium

Job summary

Greensafe IT is seeking a detail-oriented Hardware Assessment Co-Ordinator to join our Internal Engineering Department. This role acts as the first-stage filter for incoming IT hardware devices, ensuring only those needing full engineer review reach the team.

You will analyse system-generated reports and determine the appropriate pathway for each device. While not requiring hands-on repair work, an interest in laptop components and related hardware is beneficial.

Qualifications

• Detail-oriented with a methodical, process-driven approach.
• Ability to interpret information and make evidence-based decisions.
• Good communication skills for liaising with internal stakeholders.
• Interest in IT hardware components, especially laptop parts.
• Experience in technical, operations or quality-control environments is beneficial.
• Experience or understanding of refurbishment, warranty or repair processes would be advantageous but is not essential.

Responsibilities

• Review and interpret automated diagnostic reports for a high volume of incoming IT hardware devices.
• Make accurate decisions on the correct workflow pathway for each device based on report findings.
• Identify devices that do not need full engineering intervention, helping reduce unnecessary workload for engineers.
• Maintain high accuracy and consistency in assessments to ensure optimal productivity throughout the engineering team.
• Monitor and meet specific KPIs related to device throughput, accuracy, and decision quality.
• Collaborate closely with engineers and team leads to refine decision‑making criteria and improve overall department performance.
• Escalate unclear or unusual cases promptly to senior engineering staff.
• Provide feedback on recurring diagnostic issues, misreported errors, or opportunities for process improvement.
• Assist in maintaining documentation, workflows, and internal reporting systems as required.
• Ensure all tasks are carried out in compliance with internal processes and policy.

Skills

Attention to detail

Process-driven

Information interpretation

Communication

IT hardware interest

Team collaboration

Job description

Job Role: Hardware Assessment Co-Ordinator

Salary: £25,000 per annum.

Contract Type: FT, Monday-Friday 37.5 hrs per week.

Greensafe IT is seeking a detail-oriented and methodical Hardware Assessment Coordinator to join our Internal Engineering Department. This newly created role plays a pivotal part in maximising operational efficiency by acting as a first-stage filter for incoming IT hardware devices—ensuring only the devices that require full engineer review reach the engineering team.

The Technical Assessor will be responsible for analysing system-generated diagnostic reports and determining the most appropriate pathway for each device. These pathways may include:

• Further in-depth engineering review
• Warranty route
• Refurbishment
• Straight-to-quote processing

While the role does not require deep technical skills or hands‑on repair work, an interest in or general understanding of common laptop components (e.g., screens, batteries, keyboards, mainboards, storage devices) will be highly beneficial. This role can progress into a Hardware Repair Technician, or other roles, for the right person.

At GreensafeIT, we are an IT recycler and supplier of IT services, we provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services, while ensuring sustainability remains at the heart of everything we do.

Key Responsibilities:

• Review and interpret automated diagnostic reports for a high volume of incoming IT hardware devices.
• Make accurate decisions on the correct workflow pathway for each device based on report findings.
• Identify devices that do not need full engineering intervention, helping reduce unnecessary workload for engineers.
• Maintain high accuracy and consistency in assessments to ensure optimal productivity throughout the engineering team.
• Monitor and meet specific KPIs related to device throughput, accuracy, and decision quality.
• Collaborate closely with engineers and team leads to refine decision‑making criteria and improve overall department performance.
• Escalate unclear or unusual cases promptly to senior engineering staff.
• Provide feedback on recurring diagnostic issues, misreported errors, or opportunities for process improvement.
• Assist in maintaining documentation, workflows, and internal reporting systems as required.
• Ensure all tasks are carried out in compliance with internal processes and policy.

Follow strict stock management practices

Competencies & Behaviours:

• Strong attention to detail and a methodical, process-driven approach to work.
• Ability to interpret information and make logical, evidence-based decisions.
• Good communication skills for liaising with internal stakeholders.
• Ability to work efficiently in a fast-paced, productivity-focused environment.
• Interest in IT hardware, especially laptop components and common faults.
• Experience within a technical, operations, or quality-control environment beneficial.
• Experience or understanding of IT refurbishment, warranty or repair processes would be advantageous, but is not essential.

Benefits:

• Staff discount online store
• Company events
• Refer a friend Scheme - £150+
• On-site Fully Equipped Gymnasium