Hardware Assessment Co:Ordinator

TipTopJob; Droitwich Spa; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Staff discount online store

Company events

Refer a friend Scheme: £150+

On-site fully equipped gymnasium

Job summary

Greensafe IT is seeking a detail-oriented Hardware Assessment Coordinator to join our Internal Engineering Department. This newly created role acts as a first-stage filter for incoming IT hardware devices, ensuring only devices needing full engineer review reach the team.

You will review system-generated diagnostic reports and determine the most appropriate pathway for each device, including further review, warranty, refurbishment, or straight-to-quote processing, helping reduce engineers'

Qualifications

• Strong attention to detail and a methodical, process-driven approach.
• Ability to interpret diagnostic information and make evidence-based decisions.
• Good communication skills for liaising with internal stakeholders.

Responsibilities

• Review and interpret automated diagnostic reports for a high volume of incoming IT hardware devices.
• Make accurate decisions on the correct workflow pathway for each device based on report findings.
• Identify devices that do not need full engineering intervention, helping reduce unnecessary workload.
• Maintain high accuracy and consistency in assessments to ensure productivity.
• Collaborate with engineers and team leads to refine criteria and improve performance.
• Escalate unclear cases promptly to senior staff.
• Provide feedback on recurring issues and opportunities for process improvement.

Skills

Attention to detail

Analytical thinking

Communication

Interest in IT hardware

Job description

• Refurbishment

Job Role: Hardware Assessment Co:Ordinator

Salary: A GBP 25,000 per annum.

Contract Type: FT, Monday:Friday 37.5 hrs per week.

Greensafe IT is seeking a detail:oriented and methodical Hardware Assessment Coordinator to join our Internal Engineering Department. This newly created role plays a pivotal part in maximising operational efficiency by acting as a first:stage filter for incoming IT hardware devices:ensuring only the devices that require full engineer review reach the engineering team.

The Technical Assessor will be responsible for analysing system:generated diagnostic reports and determining the most appropriate pathway for each device. These pathways may include:

• Further in:depth engineering review
• Warranty route
• Refurbishment
• Straight:to:quote processing

While the role does not require deep technical skills or hands:on repair work, an interest in or general understanding of common laptop components (e.g., screens, batteries, keyboards, mainboards, storage devices) will be highly beneficial. This role can progress into a Hardware Repair Technician, or other roles, for the right person.

At GreensafeIT, we are an IT recycler and supplier of IT services, we provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on:site engineering support, project management services, while ensuring sustainability remains at the heart of everything we do.

Key Responsibilities

• Review and interpret automated diagnostic reports for a high volume of incoming IT hardware devices.
• Make accurate decisions on the correct workflow pathway for each device based on report findings.
• Identify devices that do not need full engineering intervention, helping reduce unnecessary workload for engineers.
• Maintain high accuracy and consistency in assessments to ensure optimal productivity throughout the engineering team.
• Monitor and meet specific KPIs related to device throughput, accuracy, and decision quality.
• Collaborate closely with engineers and team leads to refine decision:making criteria and improve overall department performance.
• Escalate unclear or unusual cases promptly to senior engineering staff.
• Provide feedback on recurring diagnostic issues, misreported errors, or opportunities for process improvement.
• Assist in maintaining documentation, workflows, and internal reporting systems as required.
• Ensure all tasks are carried out in compliance with internal processes and policy.
• Follow strict stock management practices

Competencies And Behaviours

• Strong attention to detail and a methodical, process:driven approach to work.
• Ability to interpret information and make logical, evidence:based decisions.
• Good communication skills for liaising with internal stakeholders.
• Ability to work efficiently in a fast:paced, productivity:focused environment.
• Interest in IT hardware, especially laptop components and common faults.
• Experience within a technical, operations, or quality:control environment beneficial.
• Experience or understanding of IT refurbishment, warranty or repair processes would be advantageous, but is not essential.

Benefits

• Staff discount online store
• Company events
• Refer a friend Scheme : A GBP 150+
• On:site Fully Equipped Gymnasium