Hard Services Contract Manager - St Andrews, Fife

Apleona GmbH; St Andrews; Remote; GBP 43,000 - 53,000; Full time

Benefits offered by this job

Monthly car allowance

Life assurance

Employee discounts via Reward Gateway

Dental Insurance

Cycle to work

Virtual GP & wellbeing app

Savings, loans and salary advances

Training & Development

Job summary

Apleona UK is seeking a Hard Services Contract Manager in St Andrews to lead a multi-site FM contract, ensuring SLA compliance and safe service delivery.

You will monitor subcontractors, manage internal technicians, and coordinate with stakeholders while driving continuous improvement and contract performance.

Qualifications

• UK Driving License – travel between sites.
• Understanding of PPM and reactive maintenance.
• Computer literate with CAFM experience.
• Technical experience managing a multi-site Hard FM contract.
• Experience managing a team of technicians.
• Experience with Sub-contractor and resource management.
• Ability to influence change when required.
• Willingness to work extra hours when needed.
• Trade background or IOSH is advantageous.

Responsibilities

• Monitor, evaluate and control subcontractors and suppliers for PPM, Reactive and lifecycle services.
• Monitor the Hard FM internal labour team to ensure compliant delivery.
• Ensure all contractual and service level requirements are achieved.
• Drafting, negotiating, executing, monitoring compliance, managing risks, and maintaining records.
• Coordinate with internal and external stakeholders on terms and performance.
• Organise and assist with compiling monthly client reports and surveys.
• Attend meetings and training to maintain knowledge and progression.
• Provide specialist input across FM contracts and assist with bids when necessary.

Skills

UK Driving License

PPM knowledge

CAFM system

Multi-site Hard FM

Team management

Sub-contractor management

Influence change

Flexibility to work extra hours

IOSH (advantageous)

Tools

CAFM system

Job description

The details for the selected vacancy are shown below.

• Hard Services Contract Manager

  Location:St Andrews Community Hospital KY16 8AR

  Salary: up to£48,000

  Job Type: Permanent, Full time, 40hrs per week, Monday – Friday

  SomeBenefitsinclude:

  • Monthly car allowance
  • Life assurance
  • Employee discounts via Reward Gateway
  • Dental Insurance
  • Cycle to work
  • Access to a virtual GP and a health & wellbeing app
  • Savings, loans and salary advances
  • Training & Development

  Are you dedicated to delivering great service and want to join a growing company that looks after its people? Do you have the skills and experience in a similar role with a business-focused mind-set? If so then we have the role for you.

  About the role:

  Working as aContract Managerwithin our FM Services team you will ensure that the service provided to the client meets the contract SLA's, required specifications and is managed in a compliant and safe manner.

  • To monitor, evaluate and control the use of sub-contractors and suppliers in the effective and compliant delivery of the PPM, Reactive and lifecycle services.
  • To monitor, evaluate and control the performance of all of the Hard FM internal labour team to ensure we provide effective and compliant delivery of the PPM, Reactive and lifecycle services.
  • To ensure that all contractual and service level requirements are achieved for relevant service offerings.
  • Drafting, negotiating, executing, monitoring compliance, managing risks, and maintaining records — ensuring agreements meet legal, commercial, and organizational requirements.
  • Key duties include negotiating terms, reviewing documents, monitoring performance, and coordinating with internal and external stakeholders.
  • Organise/Coordinate and assist with the compiling and production of various reports including Monthly client reports, Lifecycle Condition Surveys and various other specific projects.
  • Attend informal and formal meetings and training sessions to ensure up to date business and job knowledge, communication, skills & progression are maintained. This includes but is not limited to training, re-training, toolbox talks, 1:1’s, probation reviews etc.
  • Provide specialist input as required across all FM contracts where appropriate, including assistance with Bids/Tenders when necessary.

  Role Criteria:

  • UK Driving License – due to travel between sites.
  • Can demonstrate an understanding of PPM and reactive maintenance
  • Computer literate – experience in the use of a CAFM system.
  • Technical experience of managing a multi-site Hard FM Contract.
  • Experience managing a team of technicians.
  • Experience of Sub-contractor and resource management.
  • Ability to influence change where required.
  • Flexibility to work extra hours where required.
  • Having a trade background or qualification (IOSH) is not essential but highly advantageous.

  We’ll make sure that you have everything you need to do a great job. You will already have experience gained in a similar role, in a demanding, fast paced environment. You will work 40 hours per week but will need to be flexible to ensure service delivery at the highest level. You will have access to Apleona employee benefits that will be available to you as soon as you start.

  Apleona is an equal opportunities employer who deliver facilities management services to clients all over the UK and with vacancies in your area this is a great time to join our teams.

  Candidates should be aware that all our roles are subject to relevant PVG/DBS/Security checks either before or upon commencement of employment.

  This role is working part of Morrisons Facilities Services, part of the Apleona Group.