Contract Manager - Hard FM

ARM; Dumfries; On-site; GBP 70,000 - 100,000; Full time

Job summary

ARM in Dumfries is recruiting a Contract Manager to lead Hard FM services within a major healthcare environment. You will own operational delivery, financial performance and governance across the contract, driving service excellence and customer satisfaction.

The role requires proven experience in Hard FM, team leadership, and strong commercial skills with P&L accountability. You will manage a multidisciplinary team and build robust stakeholder relationships to deliver continuous improvement.

Qualifications

• Lead Hard FM services across a large operational site.
• Ensure contractual compliance, health & safety and KPI targets.
• Oversee budgets, forecasts and cost control.
• Lead a multidisciplinary team including estates and compliance.
• Build strong relationships with customers, contractors and partners.

Responsibilities

• Lead and manage Hard FM services across a large operational site.
• Take accountability for contractual, legal, health & safety and compliance requirements.
• Manage operational and financial performance, including budgets, forecasting and cost control.
• Lead and develop a multidisciplinary team, including managers responsible for projects, estates and compliance.
• Build strong relationships with key customers, stakeholders, contractors and partners.
• Monitor KPIs and performance data, identifying opportunities for continuous improvement.
• Lead transformation, service improvement and change initiatives.
• Manage operational risks and complex issues, making effective strategic decisions.
• Support recruitment, performance management, training, development and employee engagement.
• Identify and implement cost-saving and efficiency opportunities.
• Ensure robust governance, procedures and controls are maintained across the contract.

Skills

Hard FM management

Team leadership

Stakeholder management

Budget & P&L

Healthcare environment

Education

Degree or equivalent

Job description

Contract Manager - Hard FM

Location: Dumfries & Galloway

Sector: Facilities Management / Healthcare

We are currently recruiting for an experienced Contract Manager to lead the delivery of Hard FM services within a major healthcare environment.

The successful candidate will take overall responsibility for operational, financial, compliance and people performance across the contract, ensuring high-quality service delivery and strong customer relationships.

Key responsibilities:

• Lead and manage Hard FM services across a large operational site.
• Take accountability for contractual, legal, health & safety and compliance requirements.
• Manage operational and financial performance, including budgets, forecasting and cost control.
• Lead and develop a multidisciplinary team, including managers responsible for projects, estates and compliance.
• Build strong relationships with key customers, stakeholders, contractors and partners.
• Monitor KPIs and performance data, identifying opportunities for continuous improvement.
• Lead transformation, service improvement and change initiatives.
• Manage operational risks and complex issues, making effective strategic decisions.
• Support recruitment, performance management, training, development and employee engagement.
• Identify and implement cost-saving and efficiency opportunities.
• Ensure robust governance, procedures and controls are maintained across the contract.

About you:

• Experience managing Hard FM services, ideally within a healthcare environment.
• Proven experience leading and developing teams.
• Strong commercial and financial management experience, including P&L/budget accountability.
• Experience managing contractual compliance, operational performance and KPIs.
• Strong understanding of people management, including performance, absence, conflict and development.
• Experience leading transformational change and continuous improvement.
• Excellent communication, negotiation and stakeholder management skills.
• Strong problem-solving and decision-making ability.
• Degree qualified or equivalent industry experience.

This is an excellent opportunity for an experienced Hard FM Contract Manager looking to take ownership of a high-profile operational contract and lead a sizeable team within a complex healthcare environment.