Growth-Minded IT Support Engineer (1st/2nd Line) – MSP

Slice Solutions LTD.; Doncaster, Sheffield, Lincoln; On-site; GBP 25,000 - 31,000; Full time

Job summary

Slice Solutions LTD is hiring an IT Support Engineer to join a small team delivering first- and second-line IT support across Doncaster, Sheffield and nearby areas. The role focuses on MS365, Azure, Intune, and networking, with opportunities to grow technical and customer-service skills.

You will provide onsite and remote support, install hardware and software, and help maintain strong relationships with clients while learning new systems and processes within a friendly MSP environment.

Qualifications

• Experience in 1st/2nd line IT support.
• Strong customer service orientation.
• Willingness to learn new software and programs.
• Valid driving licence with willingness to visit client sites.

Responsibilities

• Maintain and support MS365 and networking solutions for client and internal projects.
• Onsite support and installation of hardware and software.
• Provide remote technical support via email and telephone to end users.
• Specify, configure, and implement equipment and software per client requirements.
• Produce standard configurations, documentation and procedures.
• Identify process improvements to streamline services and boost efficiency.
• Build and maintain relationships with clients receiving IT support from Slice Solutions.

Skills

Customer service

Communication

Problem solving

Time management

Reliability

Adaptability

Driving licence

Tools

Microsoft 365

Azure

Intune

Job description

Slice Solutions LTD is hiring an IT Support Engineer to join a small team delivering first- and second-line IT support across Doncaster, Sheffield and nearby areas. The role focuses on MS365, Azure, Intune, and networking, with opportunities to grow technical and customer-service skills.

You will provide onsite and remote support, install hardware and software, and help maintain strong relationships with clients while learning new systems and processes within a friendly MSP environment.