HaloITSM Consulant

Opus Recruitment Solutions; Reading; Hybrid; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Competitive salary

Permanent role

Hybrid work

Job summary

Opus Recruitment Solutions Limited is partnering with a globally recognised IT Service Management consultancy to appoint a HaloITSM Consultant in Reading. This client-facing role covers the full project lifecycle from discovery to configuration, testing and deployment, with a hybrid working model.

You will design and deliver HaloITSM solutions, lead workshops, document requirements, implement SLAs and automation, and train end-users while driving continual improvement and HaloITSM adoption

Qualifications

• HaloITSM experience in client or enterprise environments.
• Strong understanding of ITIL principles and ITSM practices.
• Experience gathering requirements and translating them into technical solutions.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead client discovery workshops to understand service management objectives.
• Gather and document business and technical requirements.
• Advise on ITSM best practices, process improvement and automation.
• Produce solution documents, process maps and delivery plans.
• Configure HaloITSM workflows, permissions and service catalogues.
• Design and implement SLAs, notifications, automation and reporting.
• Support integrations, data migrations and connectivity.
• Plan and execute testing including UAT and defect resolution.
• Deliver training and post-go-live support.
• Identify opportunities for continual HaloITSM adoption.

Skills

HaloITSM expertise

ITIL knowledge

Stakeholder management

Requirements gathering

Solution design

Tools

HaloITSM

Job description

HaloITSM Consultant | Config | Implementation | ITIL Principles | MSP | Reading, Hybrid | £70,000

Are you an experienced HaloITSM specialist looking to work on high-profile service management transformation projects for a market-leading consultancy?

We're partnering with a globally recognised IT Service Management consultancy that helps organisations improve service delivery through best-practice ITSM processes, consultancy, training, support services and technology solutions.

Due to continued growth and increasing demand for HaloITSM expertise, they're looking to add an experienced HaloITSM Consultant to their expanding professional services team.

The Opportunity

This is a client-facing consultancy role where you'll take ownership of the full project lifecycle, from discovery and solution design through to configuration, testing, deployment and continual improvement.

Working closely with customers, project teams and internal specialists, you'll design and deliver scalable HaloITSM solutions that improve operational efficiency, reporting and user experience.

You'll be joining an established team of Halo specialists and will play a key role in delivering successful HaloITSM implementation and optimisation projects across a diverse client base.

Key Responsibilities

Consultancy & Solution Design

• Lead client discovery workshops to understand service management processes, challenges and objectives
• Gather and document business and technical requirements
• Advise customers on ITSM best practices, process improvement and automation opportunities
• Produce solution documentation, process maps, configuration specifications and project delivery plans

Configuration & Implementation

• Configure HaloITSM workflows, forms, fields, roles, permissions and service catalogues
• Design and implement SLAs, notifications, automation and reporting functionality
• Support integrations, data migrations and third-party system connectivity
• Plan and execute testing, including defect resolution and user acceptance testing
• Support deployment activities and transition into service
• Deliver administrator and end-user training programmes
• Provide knowledge transfer and post-go-live support

Stakeholder & Project Management

• Manage project activities, risks, actions and deliverables
• Provide regular progress updates to customers and stakeholders
• Work collaboratively with project managers, developers and support teams
• Identify opportunities for continual improvement and increased HaloITSM adoption
• Proven experience implementing, configuring or supporting HaloITSM within client or enterprise environments
• Strong HaloITSM configuration and implementation expertise
• Experience gathering requirements and translating them into effective technical solutions
• Strong understanding of IT Service Management processes and ITIL principles
• Experience with workflows, service catalogues, SLAs, automation and reporting
• Knowledge of integrations and data migration activities
• Excellent communication, facilitation and stakeholder management skills
• Strong analytical and problem-solving abilities

What's on Offer?

• Competitive salary based on experience - up to £70,000
• Permanent opportunity with a growing and highly respected consultancy
• Exposure to a wide range of HaloITSM transformation projects
• Strong learning and development opportunities
• Collaborative and supportive team environment
• Opportunity to work with leading ITSM professionals and enterprise customers

Unfortunately we cannot offer sponsorship at this time.

HaloITSM Consultant | Config | Implementation | ITIL Principles | MSP | Reading, Hybrid | £70,000