ITSM Sales Executive - ServiceNow / Halo / Freshworks / Avanti - Berkshire

Global Technology Solutions Ltd.; Reading; Hybride; GBP 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Uncapped commission

Résumé du poste

Global Technology Solutions Ltd. is seeking a high-performing ITSM Sales Executive with a proven track record in IT service management solution sales.

This hybrid role combines new business development with account management, focusing on growing the pipeline and expanding client relationships by understanding challenges and positioning solutions as a strategic extension of IT operations. You will own the full sales cycle from engagement to close, and collaborate with senior stakeholders and

Qualifications

• Proven track record in ITSM solution sales.
• Minimum of 3 years’ B2B sales experience.
• Strong track record in new business development and account management.
• Excellent negotiation, communication, and commercial skills.
• Confidence engaging with senior stakeholders and decision-makers.
• Self-motivated, results-driven, and highly accountable.
• Knowledge of ITSM frameworks such as ITIL or SIAM.
• Degree educated (business/management preferred) or equivalent experience.

Responsabilités

• Drive new client acquisition through outbound prospecting, campaigns, networking, and partner engagement.
• Identify decision-makers across IT, Operations, and Service Management.
• Build, manage, and maintain a qualified sales pipeline.
• Own full sales cycle from initial engagement through to close and handover.
• Develop and expand existing customer relationships; identify upsell opportunities.
• Act as trusted advisor supporting ITSM improvement journeys.
• Conduct account reviews to ensure long-term success and satisfaction.
• Collaborate with delivery teams to ensure project execution and growth.

Connaissances

ITSM sales

B2B sales

Negotiation

Communication

Stakeholder engagement

Self-motivated

Formation

Degree in business/management

Description du poste

Location: Reading

We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market presence.

This hybrid role combines new business development with account management. You will be responsible for generating new opportunities, building a strong pipeline, and growing existing client relationships by understanding their challenges and positioning solutions as a critical extension of their IT operations.

Key Responsibilities

New Business Development

• Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement
• Identify and engage key decision-makers across IT, Operations, and Service Management
• Build, manage, and maintain a qualified sales pipeline
• Own the full sales cycle from initial engagement through to close and handover

Account Management

• Develop and expand existing customer relationships, identifying upsell and cross-sell opportunities
• Act as a trusted advisor, supporting clients on their ITSM improvement journey
• Conduct regular account reviews to ensure long-term success and satisfaction
• Collaborate with internal delivery teams to ensure successful project execution and uncover further growth opportunities

Additional Responsibilities

• Forecast against sales targets and provide regular progress updates
• Maintain accurate and up-to-date CRM records
• Leverage market and competitor insights to strengthen value proposition
• Build strong relationships with senior stakeholders, including C-level executives

Skills & Experience Required

• Proven success in ITSM solution sales
• Minimum of 3 years’ B2B sales experience
• Strong track record in both new business acquisition and account development
• Excellent negotiation, communication, and commercial skills
• Confidence engaging with senior stakeholders and decision-makers
• Self-motivated, results-driven, and highly accountable
• Knowledge of ITSM frameworks such as ITIL or SIAM
• Degree educated (business/management preferred) or equivalent experience

This is a fantastic opportunity for a driven sales professional looking to maximise earnings through an uncapped commission structure while making a real impact in a growing organisation.