Halo ITSM Admin & Automation Lead - Remote UK

Bell Integration United Kingdom; Greater London; Remote; GBP 50.000 - 70.000; Vollzeit

Zusammenfassung

Bell Integration United Kingdom is seeking a Halo Administrator to manage daily Halo configurations, upgrades and integrations. You will partner with Halo Developers and stakeholders to drive efficiency and innovation across Bell and client environments.

The role focuses on incident management, workflow design, reporting, and automation to optimise platform performance while ensuring governance and security policies are followed.

Qualifikationen

• Experience with Halo ITSM configurations, ideally multi-organisation setup.
• Experience with Halo release cycles, upgrades, and API integrations.
• Database queries for Halo reporting (SQL Server, T-SQL).
• Ability to translate business requirements into Halo solutions.

Aufgaben

• Serve as a technical advisor for Halo initiatives and roadmap planning for customer and internal use.
• Run Halo related incidents and service requests.
• Liaise with requestors, IT and operational units to ensure alignment of requirements.
• Design, build and optimise Halo workflows and reports/dashboards.
• Support enterprise-wide process automation initiatives to improve efficiency.
• Ensure ITIL, governance and security policies are followed.

Kenntnisse

ITIL knowledge

Stakeholder management

Communication

Workflow automation

PowerShell scripting

Ausbildung

ITIL v4 Foundation Certification

Tools

Halo ITSM

SQL Server

T-SQL

APIs

Jobbeschreibung

Bell Integration United Kingdom is seeking a Halo Administrator to manage daily Halo configurations, upgrades and integrations. You will partner with Halo Developers and stakeholders to drive efficiency and innovation across Bell and client environments.

The role focuses on incident management, workflow design, reporting, and automation to optimise platform performance while ensuring governance and security policies are followed.