H&S Compliance & CAFM Helpdesk Coordinator

Savills Company; United Kingdom; Remote; GBP 25,000 - 34,000; Full time

Job summary

Savills is seeking a HelpDesk operative to support reactive and planned maintenance, ensuring Fire, Health & Safety and Technical compliance across the Centre. You will log tasks, track audit documents, and monitor CAFM systems to meet SLA requirements while delivering excellent customer service.

The role involves coordinating with internal teams, service providers and contractors, with a 40-hour rota and a salary of £29,406 per year. IOSH certification is preferred or obtainable within 3 months.

Qualifications

• Excellent Customer Service skills with experience handling internal/external clients.
• Polite, professional communicator with strong written and verbal skills.
• Ability to prioritise workload and work in a team.
• Microsoft Office proficiency; CAFM systems experience (Concept, C-tracker).
• IOSH qualification, or willingness to obtain within 3 months.

Responsibilities

• Support reactive and planned maintenance ensuring statutory compliance.
• Log tasks and monitor health & safety documentation and risk assessments.
• Maintain accurate data input in CAFM systems and ensure timely task closure.
• Manage contractor monitoring and audit task tracking.
• Provide exceptional customer service to internal and external stakeholders.

Skills

Customer service

Communication

Teamwork

Prioritisation

Microsoft Office

Education

IOSH qualification

Tools

Concept CAFM

C-tracker

Job description

Savills is seeking a HelpDesk operative to support reactive and planned maintenance, ensuring Fire, Health & Safety and Technical compliance across the Centre. You will log tasks, track audit documents, and monitor CAFM systems to meet SLA requirements while delivering excellent customer service.

The role involves coordinating with internal teams, service providers and contractors, with a 40-hour rota and a salary of £29,406 per year. IOSH certification is preferred or obtainable within 3 months.