Gym Guest Experience Host - Tours & Member Service

Love Recruitment; Buckingham; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Development program (host, hospitality

Open Up access

Holidays exchange

Job summary

TrainMore in the UK is seeking a friendly Host to welcome members and prospects, deliver engaging club tours, and maintain a welcoming, clean environment across multiple sites. You will support safety procedures and assist with member administration while contributing to a positive gym experience.

The role requires excellent customer service, adaptability to weekends and evenings, and a passion for fitness. Training and development opportunities are available within a supportive team.

Qualifications

• Demonstrates excellent member service and hospitality focus.
• Strong commercial mindset with customer orientation.
• Good communication and organisational skills.
• Able to handle multiple tasks, prioritise and stay calm under pressure.

Responsibilities

• Provide excellent customer service to members and prospects.
• Deliver informative club tours and follow up on product offerings.
• Maintain cleanliness of member areas and gym floor.
• Stock towel area, vending and shake machines.
• Report maintenance or facilities improvements.
• Adhere to health and safety procedures and escalate where needed.
• Keep member data updated in relevant systems.
• Open/close club following checklists.
• Support marketing campaigns and member administration.
• Willing to take on additional tasks as needed.

Skills

Customer service

Commercial mindset

Communication

Stress resilience

Teamwork

Attention to detail

Flexibility

Availability 16 hours/week

Hospitality/fitness industry经验

Interest in fitness

Multi-club readiness

Weekend/evening flexibility

Job description

TrainMore in the UK is seeking a friendly Host to welcome members and prospects, deliver engaging club tours, and maintain a welcoming, clean environment across multiple sites. You will support safety procedures and assist with member administration while contributing to a positive gym experience.

The role requires excellent customer service, adaptability to weekends and evenings, and a passion for fitness. Training and development opportunities are available within a supportive team.