Club Host — Member Experience & Tours Pro

Gymbox - Holborn; Greater London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Development program

25 days holiday

Pension plan

Well-being support with OpenUp

Unlimited club access for you and a +1

Job summary

Gymbox - Holborn is looking for a Club Host to deliver outstanding customer service and energise the club atmosphere. You will lead informative tours for members and prospects while ensuring a clean, welcoming environment and safe operations.

The role requires flexibility to work weekends and evenings, with responsibilities spanning front-desk style service, tour delivery, and daily club upkeep across multiple areas.

Qualifications

• Demonstrated ability to deliver excellent member service.
• Strong communication and organisational skills.
• Hospitality experience or background is desirable.
• Ability to multitask and handle busy periods.
• Flexibility to work weekends and evenings.

Responsibilities

• Provide excellent customer service to members and prospects in line with brand values.
• Deliver engaging club tours tailored to prospect needs with up-to-date product information.
• Maintain clean, welcoming member areas and gym floor to ensure top experiences.
• Stock towels, vending and protein shake areas; support maintenance reporting.
• Escalate health and safety issues and follow correct procedures.
• Keep member details updated in relevant systems and operate opening/closing checklists.
• Assist with marketing campaigns and member administration tasks.
• Take on additional tasks as needed to support business needs.

Job description

Gymbox - Holborn is looking for a Club Host to deliver outstanding customer service and energise the club atmosphere. You will lead informative tours for members and prospects while ensuring a clean, welcoming environment and safe operations.

The role requires flexibility to work weekends and evenings, with responsibilities spanning front-desk style service, tour delivery, and daily club upkeep across multiple areas.