Gym General Manager - Lead Growth, Ops & Member Experience

JD Gyms; Cambridgeshire and Peterborough; On-site; GBP 45,000 - 65,000; Full time

Job summary

JD Gyms Peterborough seeks a General Manager to lead the club, drive member experiences and deliver strong operational and commercial results. You will coach staff, manage safety, and implement standards to ensure a welcoming, high-quality gym environment.

The role requires proven leadership in leisure or customer-focused settings, a track record of membership growth, and the ability to oversee daily operations, marketing collaboration and team development.

Qualifications

• Experience leading teams in leisure or customer-focused environments.
• Strong commitment to member service.
• Experience improving membership growth and commercial performance.

Responsibilities

• Lead club operations and safety compliance.
• Recruit and manage Fitness Coaches and General Assistants.
• Drive sales and membership targets.
• Maintain cleanliness and brand standards.
• Deliver outstanding member service and ambassador for JD Gyms.

Skills

Team leadership

Operations management

Customer service

Sales & marketing

Staff recruitment & development

Job description

JD Gyms Peterborough seeks a General Manager to lead the club, drive member experiences and deliver strong operational and commercial results. You will coach staff, manage safety, and implement standards to ensure a welcoming, high-quality gym environment.

The role requires proven leadership in leisure or customer-focused settings, a track record of membership growth, and the ability to oversee daily operations, marketing collaboration and team development.