Gym General Manager: Growth, Service & Operations Leader

Naylor's Equestrian Llp; Basingstoke; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

JD Gyms Basingstoke is looking for a General Manager to lead the club, drive operational excellence and member satisfaction. You will coach and manage a team of Fitness Coaches and General Assistants, uphold brand standards and ensure a safe, welcoming environment for all members.

You will steer membership growth, control costs, and deliver high-quality experiences while collaborating with colleagues to maximise performance and profitability.

Qualifications

• Experience leading teams in leisure, fitness or hospitality.
• Proven track record in membership growth and commercial performance.
• Experience implementing health and safety policies and checks.

Responsibilities

• Lead and develop a team of Fitness Coaches and General Assistants to ensure operations run smoothly.
• Drive membership growth and achieve sales and revenue targets.
• Ensure adherence to Health and Safety policies and Brand standards.
• Deliver outstanding member service and maintain cleanliness and presentation.
• Manage weekly banking and minimise wastage while controlling costs.
• Foster a positive, inclusive, and high-performance working environment.

Skills

Team leadership

Operations management

Customer service

Recruitment

Health & Safety

Sales targets

Membership growth

Coaching

Brand standards

Job description

JD Gyms Basingstoke is looking for a General Manager to lead the club, drive operational excellence and member satisfaction. You will coach and manage a team of Fitness Coaches and General Assistants, uphold brand standards and ensure a safe, welcoming environment for all members.

You will steer membership growth, control costs, and deliver high-quality experiences while collaborating with colleagues to maximise performance and profitability.