General Manager — Growth, Ops & Member Experience

JD Gyms; City of Edinburgh; On-site; GBP 45,000 - 65,000; Full time

Job summary

JD Gyms is seeking a General Manager to lead club operations, drive performance and deliver outstanding member experiences. You will coach and develop a team, ensure safety standards, and manage day-to-day activities to achieve sales and membership targets.

The role focuses on delivering a welcoming, high-quality environment, while maximizing profitability and maintaining brand standards across the club. You will be an ambassador for JD Gyms and lead by example.

Qualifications

• Experience leading teams in a leisure, fitness, hospitality or customer-focused environment.
• Strong commitment to delivering excellent member service.
• Experience driving membership growth, commercial performance, local marketing initiatives and business objectives.
• Experience supporting operational delivery, people leadership and commercial performance in a leisure or customer-focused setting.
• Experience recruiting, supporting and developing colleagues.

Responsibilities

• Ensure compliance with Health and Safety Employee Policy and Company Procedures Handbook.
• Maintain JD Gyms Brand Standard and safety checks across the club.
• Recruit and manage Fitness Coaches and General Assistants for daily coverage.
• Lead regular team meetings to support development and alignment with targets.
• Pursue sales and membership targets and maximise secondary spending revenue.
• Maintain high cleanliness standards across the facility and coordinating cleaners.

Skills

Team leadership

Operations management

Member service

Membership growth

People development

Job description

JD Gyms is seeking a General Manager to lead club operations, drive performance and deliver outstanding member experiences. You will coach and develop a team, ensure safety standards, and manage day-to-day activities to achieve sales and membership targets.

The role focuses on delivering a welcoming, high-quality environment, while maximizing profitability and maintaining brand standards across the club. You will be an ambassador for JD Gyms and lead by example.