Guest Welcome Specialist - Hospitality Front Desk

The Sir Christopher Wren Hotel; Windsor; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Stream – earned wages access

Birthday day off

Employee Assistance Programme

Saroving Rewards

Staff discounts and rates

Training and development opportunities

Job summary

Sarova Hotels in Windsor is seeking a friendly, professional receptionist to join our front desk team and help create memorable stays for every guest. You will greet guests, manage check-ins and check-outs, answer enquiries, and assist with reservations in a warm, welcoming manner.

This role is based in our front office, with a 40-hour week across five days, including occasional early/late shifts and weekends. Previous hotel reception experience is valued; Opera PMS knowledge is an advantage.

Qualifications

• Previous experience working in a customer-facing role, ideally within a hotel or hospitality environment.
• Experience using the Opera Property Management System would be an advantage.
• Excellent customer service and communication skills.
• A warm, friendly and professional approach.
• Strong organisational skills with excellent attention to detail.
• The ability to remain calm and professional in a busy environment.
• Good computer literacy and confidence using hotel systems.
• A flexible approach to working hours and shifts.
• A positive, hands‑on attitude and a passion for hospitality.

Responsibilities

• Welcoming guests with a warm, friendly and professional approach.
• Completing efficient check‑in and check‑out procedures.
• Managing guest enquiries, requests and reservations both in person and over the telephone.
• Providing information about the hotel and local area.
• Handling guest requests and resolving any issues promptly, escalating where appropriate.
• Processing payments and maintaining accurate guest records using Opera PMS.
• Working closely with Housekeeping and other hotel departments to ensure rooms are ready and guest expectations are exceeded.
• Ensuring reception standards, procedures and brand standards are maintained at all times.
• Supporting your colleagues to deliver an outstanding guest experience every day.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Calm under pressure

Tools

Opera PMS

Job description

Sarova Hotels in Windsor is seeking a friendly, professional receptionist to join our front desk team and help create memorable stays for every guest. You will greet guests, manage check-ins and check-outs, answer enquiries, and assist with reservations in a warm, welcoming manner.

This role is based in our front office, with a 40-hour week across five days, including occasional early/late shifts and weekends. Previous hotel reception experience is valued; Opera PMS knowledge is an advantage.