Reception Porter — Guest Services & Luggage Expert

The Sir Christopher Wren Hotel; Windsor; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Wagestream – flexible access to your 


A paid day off for your birthday

24/7 Employee Assistance Programme for

Saroving Rewards for going the extra -

Job summary

The Sir Christopher Wren Hotel & Spa in Windsor is seeking a personable Reception Porter to join the Front Office Team. This full-time role (40 hours per week) covers greeting guests, assisting with luggage, and guiding them to rooms, with shifts across seven days including bank holidays and weekends.

You will be the first and last point of contact for guests, delivering friendly service, answering questions, and helping maintain a smooth stay.

Qualifications

• A good command of written and spoken English.
• The physical ability to carry/move heavy luggage and goods up and down stairs.
• Previous experience in a customer facing role, ideally in hospitality.
• A positive attitude and be a friendly individual and team player.
• The ability to think on your feet and meet guests’ expectations in a timely manner.
• The flexibility in working hours; shifts typically 7am–10:45pm, with some nights.

Responsibilities

• Welcoming guests to the hotel and helping residents with their luggage and showing guests to their rooms.
• Providing information and directions about the hotel and surrounding areas.
• Delivering Room Service orders around the hotel to guest rooms.
• Selective duties such as cash handling, problem solving and complaint handling
• Working with other team members and managers to ensure a consistently smooth service and high team morale.

Skills

Good command of English

Job description

The Sir Christopher Wren Hotel & Spa in Windsor is seeking a personable Reception Porter to join the Front Office Team. This full-time role (40 hours per week) covers greeting guests, assisting with luggage, and guiding them to rooms, with shifts across seven days including bank holidays and weekends.

You will be the first and last point of contact for guests, delivering friendly service, answering questions, and helping maintain a smooth stay.