Receptionist: Create Warm Welcomes & Smooth Check-Ins

The White Swan, Stratford-upon-Avon; Stratford-upon-Avon; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Food & beverage discounts

Healthcare cash plan

Wagestream access

Staff discounts on stays

Job summary

The White Swan in Stratford-upon-Avon is seeking a friendly Receptionist to welcome guests, manage check-ins and respond to a variety of guest inquiries. You will use IT systems to handle reservations and guest details, delivering high guest satisfaction in a busy hospitality setting.

Join a team that values family culture, ongoing training, and employee benefits including discounts, Wagestream access, and healthcare support.

Qualifications

• Create a welcoming and positive first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems effectively to manage reservations and guest information.
• Possess strong interpersonal skills and prioritise guest satisfaction.

Responsibilities

• Create a welcoming and positive first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems effectively to manage reservations and guest information.
• Possess strong interpersonal skills and prioritise guest satisfaction.

Skills

Welcoming guests

Check-in efficiency

Guest inquiries handling

IT systems proficiency

Interpersonal skills

Job description

The White Swan in Stratford-upon-Avon is seeking a friendly Receptionist to welcome guests, manage check-ins and respond to a variety of guest inquiries. You will use IT systems to handle reservations and guest details, delivering high guest satisfaction in a busy hospitality setting.

Join a team that values family culture, ongoing training, and employee benefits including discounts, Wagestream access, and healthcare support.