Guest Relations & Front Desk Specialist

Elite Hotels; Forest Row; On-site; GBP 19,000 - 23,000; Full time

Job summary

Elite Hotels in Forest Row, United Kingdom, is seeking a Guest Relations Assistant to deliver excellent guest service from arrival to departure, welcoming guests warmly and handling front desk duties.

You will assist with reservations, answer calls, handle cash and card transactions, upsell hotel facilities, and provide local information. Experience with Opera is desirable but not essential; a friendly, professional manner and team spirit are essential.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced front desk environment.
• Good IT skills; familiarity with Opera is desirable.
• Team player with a positive attitude and reliability.

Responsibilities

• Meet and greet guests and handle front desk duties.
• Process reservations and answer the switchboard professionally.
• Manage cash outs and credit card transactions accurately.
• Promote hotel facilities and upsell services.
• Provide local information on transport and leisure.
• Ensure smooth front hall and car parking operations.

Skills

Customer service

Front desk

Cash handling

Upselling

IT skills

Team player

Telephone etiquette

Tools

Opera PMS

Job description

Elite Hotels in Forest Row, United Kingdom, is seeking a Guest Relations Assistant to deliver excellent guest service from arrival to departure, welcoming guests warmly and handling front desk duties.

You will assist with reservations, answer calls, handle cash and card transactions, upsell hotel facilities, and provide local information. Experience with Opera is desirable but not essential; a friendly, professional manner and team spirit are essential.