Guest Services Supervisor - Elevate Front Desk Experience

Delta Hotels By Marriott Breadsall Priory; Wash; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott Discount Card across 140+ 140

Pension scheme

Employee Assistance Programme

Career development

Training and development

Job summary

Delta Hotels by Marriott Breadsall Priory is seeking a dedicated hospitality professional to join our team. You will contribute to creating memorable guest experiences and uphold Marriott's standards of service across all touchpoints.

Responsibilities include overseeing daily guest services operations, training front desk staff, handling inquiries and complaints with poise, ensuring room check-ins/outs run smoothly, and maintaining high cleanliness and safety standards throughout the guest areas.

Qualifications

• At least 1 year of related work experience in a customer service role.

Responsibilities

• Oversee daily operations of guest services, ensuring smooth and efficient service.
• Manage and train guest service staff, providing guidance and support to maintain high standards of customer service.
• Coordinate guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Monitor and maintain cleanliness and organization in all guest service areas.
• Ensure compliance with safety and hygiene protocols to maintain a safe environment.
• Maintain accurate records of guest interactions, transactions, and staff performance.
• Assist with inventory management and ordering supplies as needed.
• Implement improvements based on guest feedback to enhance their experience.
• Collaborate with other departments to fulfil guest requests and ensure smooth operations.

Skills

Customer service

Job description

Delta Hotels by Marriott Breadsall Priory is seeking a dedicated hospitality professional to join our team. You will contribute to creating memorable guest experiences and uphold Marriott's standards of service across all touchpoints.

Responsibilities include overseeing daily guest services operations, training front desk staff, handling inquiries and complaints with poise, ensuring room check-ins/outs run smoothly, and maintaining high cleanliness and safety standards throughout the guest areas.