Part-Time Front Desk Guest Experience Specialist

Delta Hotels by Marriott Breadsall Priory; Morley; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott Discount Card

Pension scheme

Employee Assistance Programme

Career Development

Training and development

Job summary

Delta Hotels by Marriott Breadsall Priory in Morley near Derby is seeking a part-time Guest Services Associate to welcome guests and support their stay. You will handle check-in/out, respond to inquiries, and coordinate with departments to ensure smooth operations.

We offer competitive pay, free meals on duty, uniform provided, and Marriott discounts, plus pension, training, and career development opportunities across Marriott's global network.

Qualifications

• Related work experience in customer service is preferred.

Responsibilities

• Welcome and assist guests with check-in/check-out, ensuring a smooth and pleasant experience.
• Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
• Coordinate with other departments to ensure guest requests are fulfilled efficiently.
• Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
• Handle guest complaints with empathy and resolve issues to the guests' satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.

Skills

Customer service

Job description

Delta Hotels by Marriott Breadsall Priory in Morley near Derby is seeking a part-time Guest Services Associate to welcome guests and support their stay. You will handle check-in/out, respond to inquiries, and coordinate with departments to ensure smooth operations.

We offer competitive pay, free meals on duty, uniform provided, and Marriott discounts, plus pension, training, and career development opportunities across Marriott's global network.