Part-Time Front Desk & Guest Experience Associate

Delta Hotels by Marriott Breadsall Priory; Morley; On-site; GBP 12,398 - 16,531; Part time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott discount card

Pension scheme

Employee assistance programme

Career development

Training and development

Job summary

Delta Hotels by Marriott Breadsall Priory in Morley, England, is seeking a part-time Guest Services Associate to warmly welcome guests, check them in and out, and assist with luggage and transport around the property.

The role emphasizes delivering exceptional hospitality, coordinating with departments, handling inquiries, and promoting hotel services. A year of customer service experience is preferred; training and development are offered.

Qualifications

• At least 1 year of related work experience in a customer service role.

Responsibilities

• Welcome guests and assist with check-in and check-out, including luggage and guest transport around the property.
• Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
• Coordinate with other departments to fulfill guest requests efficiently.
• Maintain high levels of customer service by anticipating guest needs and exceeding expectations.
• Handle guest complaints with empathy and resolve issues to their satisfaction.

Skills

Customer service

Hospitality

Communication

Teamwork

Job description

Delta Hotels by Marriott Breadsall Priory in Morley, England, is seeking a part-time Guest Services Associate to warmly welcome guests, check them in and out, and assist with luggage and transport around the property.

The role emphasizes delivering exceptional hospitality, coordinating with departments, handling inquiries, and promoting hotel services. A year of customer service experience is preferred; training and development are offered.