Guest Experience Concierge (Part-Time)

Delta Hotels By Marriott Breadsall Priory; Wash; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts: Marriott Discount

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels By Marriott Breadsall Priory in the United Kingdom is seeking a part-time Guest Services Associate to welcome guests, check them in and out, and provide friendly, proactive service across shifts.

You will handle guest inquiries, coordinate with departments, promote hotel services, and contribute to a safe, comfortable stay while upholding Marriott standards. 32 hours per week, competitive salary, and perks including meals on duty and uniform provided.

Qualifications

• At least 1 year of related work experience in a customer service role.
• Ability to work part-time and adapt to shift patterns.

Responsibilities

• Welcome and assist guests with check-in/check-out procedures, ensuring a smooth and pleasant experience.
• Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
• Coordinate with other departments to ensure guest requests are fulfilled efficiently.
• Maintain a high level of customer service by anticipating guest needs and exceeding their expectations.
• Handle guest complaints with empathy and resolve issues to their satisfaction.
• Promote hotel services and amenities to enhance guest experience and drive revenue.
• Ensure compliance with hotel policies and procedures, maintaining a safe and secure environment.
• Monitor guest feedback and implement improvements based on their suggestions.
• Assist in training new staff on guest service standards and procedures.
• Maintain accurate records of guest interactions and transactions.

Skills

Customer service

Communication skills

Teamwork

Job description

Delta Hotels By Marriott Breadsall Priory in the United Kingdom is seeking a part-time Guest Services Associate to welcome guests, check them in and out, and provide friendly, proactive service across shifts.

You will handle guest inquiries, coordinate with departments, promote hotel services, and contribute to a safe, comfortable stay while upholding Marriott standards. 32 hours per week, competitive salary, and perks including meals on duty and uniform provided.