Hotel Front Office Supervisor

Delta Hotels; Bristol; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Career growth

Global Marriott discounts

Gym membership

Staff recognition programme

Life assurance

Meal on duty

Free parking

Incentive payments

Discounts and more

Job summary

Delta Hotels by Marriott Bristol City Centre is seeking a Front Office Supervisor to oversee daily front desk operations, ensuring service standards and a smooth, efficient arrival and departure process.

You will lead a small team, deliver a warm, personalised guest experience, and liaise with Housekeeping to meet early arrivals and special requests while resolving guest enquiries with professionalism.

Qualifications

• Front office supervisory experience in hospitality.

Responsibilities

• Overseeing front office activities, ensuring consistent service standards and efficient operations
• Managing guest check-ins and check-outs with accuracy, efficiency and a warm welcome
• Proactively engaging with guests to enhance their experience and deliver a high-quality, personalised service
• Liaising closely with Housekeeping regarding early arrivals, extended stays and early departures and any special requests to ensure rooms are prepared accordingly
• Handling guest enquiries, feedback and complaints in a professional manner, resolving issues to our guests satisfaction
• Maintaining accurate records of guest interactions, transactions and team performance
• Working collaboratively with other departments to fulfil guest requests and ensure smooth hotel operations

Job description

Welcome to Delta Hotels by Marriott, Bristol City Centre – Where Hospitality Meets Opportunity
Following a stunning renovation, Delta Hotels by Marriott, Bristol City Centre offers a dynamic, modern hospitality experience right in the heart of one of the UK’s most vibrant cities. With over 300 beautifully appointed bedrooms, we provide ample space for guests seeking comfort and style, whether for business, leisure, or a bit of both.
But the real heart of our hotel is our people. At Delta Hotels by Marriott, we’re committed to creating a supportive, inclusive, and inspiring workplace. Our team is made up of individuals who care deeply about what they do – offering genuine hospitality and a warm, thoughtful service to every guest.

We have an exciting opportunity in our Front Office team as a Front Office Supervisor where you will be responsible for supervising daily operations, keeping the front office running smoothly and efficiently whist delivering an exceptional guest experience.

The Role

• Overseeing front office activities, ensuring consistent service standards and efficient operations
• Managing guest check-ins and check-outs with accuracy, efficiency and a warm welcome
• Proactively engaging with guests to enhance their experience and deliver a high-quality, personalised service
• Liaising closely with Housekeeping regarding early arrivals, extended stays and early departures and any special requests to ensure rooms are prepared accordingly
• Handling guest enquiries, feedback and complaints in a professional manner, resolving issues to our guests satisfaction
• Maintaining accurate records of guest interactions, transactions and team performance
• Working collaboratively with other departments to fulfil guest requests and ensure smooth hotel operations

What do you need to apply?

We are looking for a dedicated and professional Front Office Supervisor with previous experience in a front office supervisory role within a hospitality environment. You will be proactive, guest-focused and have a passion for delivering outstanding guest service. You will have the ability to anticipate guest needs and respond with initiative and professionalism. You will be highly organised and be confident in prioritising workloads effectively within a fast-paced customer facing environment, while maintaining excellent attention to detail.

Benefits Include:

• Training programs and opportunities for career growth within an international brand
• Global Hotel discount scheme across all Marriott brands
• Complimentary Hotel gym membership
• Staff recognition programme
• Life assurance
• Meal on Duty
• Free Parking
• Incentive payment opportunity
• Discounts and much more…

Join us and be part of a team that values excellence, sustainability, and career growth.