Guest Services Supervisor - Elevate Front Desk Experience

Delta Hotels by Marriott Breadsall Priory; Morleymoor; Presencial; GBP 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Meals on Duty

Uniform Provided

Marriott Discount Card

Pension Scheme

Employee Assistance Programme

Career Development

Training Programs

Descripción de la vacante

Delta Hotels by Marriott Breadsall Priory in the United Kingdom is seeking a dedicated guest services leader to oversee daily operations, train staff, and ensure exceptional guest experiences. You will manage check-ins/check-outs, handle inquiries, and maintain service standards across all guest interactions.

You will also maintain cleanliness and safety, keep records, and collaborate with other departments to fulfil guest requests, driving a culture of care and quality throughout the hotel.

Formación

• At least 1 year of related work experience in a customer service role.
• Experience in hospitality is preferred.
• Excellent communication and problem-solving skills.

Responsabilidades

• Oversee daily operations of guest services, ensuring smooth and efficient service.
• Manage and train guest service staff, providing guidance and support to maintain high standards of customer service.
• Coordinate guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Monitor and maintain cleanliness and organization in all guest service areas.
• Ensure compliance with safety and hygiene protocols to maintain a safe environment.
• Maintain accurate records of guest interactions, transactions, and staff performance.
• Assist with inventory management and ordering supplies as needed.
• Implement improvements based on guest feedback to enhance their experience.
• Collaborate with other departments to fulfil guest requests and ensure smooth operations.

Conocimientos

Customer service

Team leadership

Communication

Educación

High school diploma or equivalent

Descripción del empleo

Delta Hotels by Marriott Breadsall Priory in the United Kingdom is seeking a dedicated guest services leader to oversee daily operations, train staff, and ensure exceptional guest experiences. You will manage check-ins/check-outs, handle inquiries, and maintain service standards across all guest interactions.

You will also maintain cleanliness and safety, keep records, and collaborate with other departments to fulfil guest requests, driving a culture of care and quality throughout the hotel.