Guest Experience Supervisor – Front Office Leader

Delta Hotels By Marriott Tudor Park Country Club; England; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Complimentary Leisure Club membership

Global hotel discounts

Benefit Hub access

Training and career progression

Job summary

Delta Hotels By Marriott Tudor Park Country Club is seeking an enthusiastic Reception Supervisor to lead the Front Office team. You will deliver outstanding guest service, manage check-ins/outs, allocate rooms, and collaborate with Housekeeping to ensure rooms are ready for arrivals.

Join a team focused on excellence, leadership, and staff development in a busy, guest‑facing environment. This is a full‑time, on‑site role with opportunities for growth and career progression within the Marriott

Qualifications

• Experience in Front Office or Reception Supervisor role.
• Passion for delivering exceptional customer service.
• Strong leadership and team motivation.
• Excellent communication and interpersonal skills.
• Warm, friendly, professional approach.
• Organisational ability and multitasking in busy settings.
• Flexible availability for evenings, weekends, bank holidays.
• Knowledge of Opera PMS or similar PMS is advantageous.

Responsibilities

• Deliver outstanding guest service reflecting commitment to excellence.
• Welcome guests, manage check-ins/check-outs, and handle requests efficiently.
• Allocate rooms, issue keys, and process payments and billing.
• Collaborate with Housekeeping to ensure rooms are ready for arrivals.
• Respond to guest inquiries and resolve issues promptly.
• Provide information about facilities and local attractions.
• Manage reservations, amendments, and cancellations, and keep records.
• Prepare daily arrival, departure, and occupancy reports.
• Support Front Office Manager with day-to-day supervision of the Front Office team.
• Assist training and development of team members to drive engagement and performance.
• Lead shifts and maintain operational standards.
• Promote a positive and collaborative working environment.

Skills

Guest service

Leadership

Communication

Organisational skills

Multitasking

Opera PMS

Tools

Opera PMS

Job description

Delta Hotels By Marriott Tudor Park Country Club is seeking an enthusiastic Reception Supervisor to lead the Front Office team. You will deliver outstanding guest service, manage check-ins/outs, allocate rooms, and collaborate with Housekeeping to ensure rooms are ready for arrivals.

Join a team focused on excellence, leadership, and staff development in a busy, guest‑facing environment. This is a full‑time, on‑site role with opportunities for growth and career progression within the Marriott