Guest Services Executive - St Brides Spa Hotel

Celtic Manor Resort; Saundersfoot; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Career development

Hotel stay discounts

GP virtual appointments

Wellbeing helpline

Pension scheme

Social club

Staff recognition events

Career growth opportunities

Job summary

St Brides Spa Hotel in Saundersfoot is seeking a guest services executive to be the first point of contact for guests, handling reservations, check-ins and personalised recommendations. You will contribute to unforgettable experiences across spa, dining and hotel services, delivering warm hospitality from enquiry to departure.

The role requires strong communication, IT and organisational skills, with the ability to work independently and in a team, within a forward-thinking hospitality

Qualifications

• Previous experience in a customer service, reservations, sales, or hospitality role.
• Excellent communication skills with a confident and professional telephone manner.
• Strong IT skills and experience using booking or reservation systems.
• Passion for delivering exceptional guest experiences.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Deliver outstanding service across all guest touchpoints, face-to-face and over the phone.
• Process room, spa, restaurant, and package reservations accurately and efficiently.
• Build rapport with guests and personalise every interaction.
• Maximise sales opportunities through upselling of rooms, dining, spa treatments and experiences.
• Encourage guests to pre-book dining and spa treatments ahead of arrival.
• Respond to guest enquiries promptly and professionally.
• Work with Housekeeping, F&B, Spa and other departments for seamless experiences.
• Ensure guest information is recorded accurately and GDPR compliant.
• Handle guest requests and feedback with confidence and professionalism.
• Contribute to departmental revenue and guest satisfaction targets.
• Maintain high standards of presentation and cleanliness in Front Office.

Skills

Customer service

Reservations

Sales

Hospitality

Communication

IT skills

Organization

Team player

Tools

Opera

Job description

Saundersfoot, Pembrokeshire, United Kingdom

Job Title – Guest ServicesExecutive
Department – Front Office
Location – St Brides Spa Hotel, Saundersfoot
Contract Type – Full Time
Salary – £12.92 per hour + Exceptional Benefits

Join Our Team as aGuest Services Executive

Become part of the‘Greatest Story in Hospitality’ at the award-winning St Brides Spa Hotel,where breathtaking coastal views, exceptional service, and unforgettable guestexperiences come together.
We're looking for apassionate and customer-focused Guest Services Executive to join ourFront Office team. This is a varied and rewarding role where no two days arethe same. You'll be the first point of contact for many of our guests, creatingmemorable experiences from the moment they enquire about a stay through totheir departure.
Whether you'rehandling reservations, welcoming guests to the hotel, arranging spa treatments,recommending dining experiences, or identifying opportunities to enhance aguest's stay, you'll play a key role in delivering the warm, personalisedservice for which St Brides Spa Hotel is renowned.

Our Ideal Hero WillHave

• Previousexperience in a customer service, reservations, sales, or hospitality role
• Excellentcommunication skills with a confident and professional telephone manner
• StrongIT skills and experience using booking or reservation systems
• Apassion for delivering exceptional guest experiences
• Excellentorganisational skills and attention to detail
• Theability to work both independently and as part of a team
• Apositive, proactive approach and a genuine enthusiasm for hospitality
• Desirable:
• Experienceusing hotel management systems such as Opera
• Knowledgeof spa, leisure, hotel, or hospitality operations
• Previousexperience working towards sales or revenue targets

Implementing Our'Yes, We Can' Philosophy, You Will

• Deliveroutstanding service across all guest touchpoints, both face-to-face andover the telephone
• Processroom, spa, restaurant, and package reservations accurately and efficiently
• Buildrapport with guests and personalise every interaction
• Maximisesales opportunities through effective upselling of rooms, dining, spatreatments, and hotel experiences
• Encourageguests to pre-book dining, spa treatments, and other experiences ahead ofarrival
• Respondto guest enquiries promptly and professionally
• Workclosely with Housekeeping, Food & Beverage, Spa, and other departmentsto ensure seamless guest experiences
• Ensureall guest information is recorded accurately and managed in line with GDPRrequirements
• Handleguest requests, feedback, and queries with confidence and professionalism
• Contributeto achieving departmental revenue and guest satisfaction targets
• Maintainthe highest standards of presentation, cleanliness, and professionalismwithin the Front Office area

Why St Brides SpaHotel?

Perched above thepicturesque harbour village of Saundersfoot, St Brides Spa Hotel offers guestsan unforgettable coastal escape. As part of The Celtic Collection, you'll havethe opportunity to build a rewarding career within one of the UK's leading hospitalitygroups while working in a truly stunning location.

Be Recognised andRewarded

As one of ourHospitality Heroes, you'll enjoy a range of fantastic benefits, including:

• Accessto career development and training from day one
• Discountson hotel stays, dining, and spa experiences
• FreeGP virtual appointment service
• 24/7wellbeing helpline
• NESTpension scheme
• SocialClub membership
• Staffappreciation events
• Monthlyand annual recognition awards
• Opportunitiesto grow your career across The Celtic Collection

Grow With Us

As a CelticCollection employee, you'll be able to say:

I’m equipped, trained, and supported to do THE BEST JOB I CAN

I’m PROUD to be part of The Celtic Collection and would RECOMMENDIT TO OTHERS

I work in an INCLUSIVE, FRIENDLY, POSITIVE AND CONSTRUCTIVE environment

I am encouraged to LEARN, GROW AND DEVELOP

I am THANKED AND RECOGNISED for the contribution I make

I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I can contribute to itevery day

RecruitmentInformation

In accordance with UKimmigration legislation, all applicants must have the legal right to live andwork in the United Kingdom. Successful candidates will be required to provideoriginal documentation to verify their eligibility to work in the UK. The Celtic Collectionis an equal opportunities employer and is committed to creating an inclusiveenvironment for all colleagues. We welcome applications from all suitablyqualified individuals regardless of age, disability, gender identity, race,religion or belief, sex, or sexual orientation.