Receptionist

Darwin Escapes; Newquay; On-site; GBP 12,000 - 18,000; Full time

Job summary

Darwin Escapes group is seeking a friendly and professional Receptionist to join our team in Newquay. You will be the first point of contact for guests, ensuring a warm welcome and assisting with enquiries and bookings to create a positive stay.

This varied front-of-house role requires someone organised, approachable and passionate about delivering excellent customer service. You will collaborate with resort teams to support guest experiences and opportunities to develop hospitality skills.

Qualifications

• Excellent customer service and communication are essential.
• Friendly, professional and welcoming approach is required.
• Strong organisation and multitasking abilities are important.
• Good attention to detail and confident with computers/systems.

Responsibilities

• Welcome guests and provide a friendly, professional check-in experience.
• Respond to guest enquiries in person, over the phone and by email.
• Manage bookings, reservations and payments using internal systems.
• Provide information about the resort, facilities and local area.
• Handle guest feedback, queries and concerns professionally.
• Process guest check-outs accurately and efficiently.
• Coordinate with housekeeping, maintenance and other resort teams to support the guest experience.
• Maintain a clean, organised and welcoming reception area.
• Complete general reception administration and maintain accurate records.
• Follow company procedures including data protection, health and safety requirements.
• Work collaboratively with the wider resort team.

Skills

Excellent customer service

Communication skills

Friendly and welcoming

Organisation and multitasking

Attention to detail

Computer literacy

Tools

Booking systems

Internal systems

Job description

About the role

We’re looking for a friendly and professional Receptionist to join our team.

As one of the first points of contact for our guests, you’ll provide a warm welcome, assist with enquiries and bookings and help ensure every guest has a positive experience throughout their stay.

This is a varied front-of-house role, ideal for someone who is organised, approachable and passionate about delivering excellent customer service.

Role highlights

• Varied front-of-house and customer service role

• Regular interaction with guests throughout their stay

• Opportunity to work closely with teams across the wider resort

• Ongoing opportunities to develop your customer service and hospitality skills

Key responsibilities

• Welcome guests and provide a friendly and professional check-in experience

• Respond to guest enquiries in person, over the telephone and by email

• Manage bookings, reservations and payments using internal systems

• Provide information about the resort, facilities and local area

• Handle guest feedback, queries and concerns professionally

• Process guest check-outs accurately and efficiently

• Coordinate with housekeeping, maintenance and other resort teams to support the guest experience

• Maintain a clean, organised and welcoming reception area

• Complete general reception administration and maintain accurate records

• Follow company procedures, including data protection, health and safety requirements

• Work collaboratively with the wider resort team

What we’re looking for

Essential

• Excellent customer service and communication skills

• A friendly, professional and welcoming approach

• Strong organisation and multitasking skills

• Good attention to detail

• Confidence using computers and learning new systems

• Ability to remain calm and professional in a busy environment

• Ability to work independently and as part of a team

Desirable

• Previous experience within a reception, customer service or hospitality role

• Previous experience using booking or reservation systems

• Experience working within a holiday park, hotel, leisure or similar guest-focused environment