Guest Services Representative

CYCAS; City of Westminster; On-site; GBP 26,000; Full time

Job summary

A leading hotel management company in London seeks a dedicated team member to ensure smooth hotel operations and guest satisfaction. Responsibilities include performing audits, assisting with check-in/check-out, and maintaining security standards. Ideal candidates will possess strong communication skills, attention to detail, and a customer-focused attitude. Competitive salary of £26,000 per annum, with benefits including continuous training and health care. Join us in creating memorable experiences for our guests.

Benefits

Full Time £26,000.00 per annum

Competitive salary and package

Exclusive employee discounted rate to Cycas hotels

Continuous paid training and development opportunities

Free healthcare plan

Qualifications

• Desire and ability to learn.
• A good working knowledge of Opera PMS is desired.
• Working hours include weekends as per operational needs.

Responsibilities

• Ensure the smooth running of the hotel to satisfy guest needs.
• Complete the night audit for all statistical information.
• Perform security checks and assist guests with check-in/check-out.

Skills

Strong communication skills

Ability to organise self and multi-task

Attention to detail

Customer focused / can-do attitude

Flexible and adaptable

Tools

Opera PMS

Job description

Core Purpose

• To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs
• The night audit is completed to fulfil all audit and statistical information requirements for the hotel
• To ensure the security of hotel guests and the hotel as a whole and to provide services for hotel guests
• Carry out security checks at regular intervals with special emphasis on security, fire and safety
• Check hotel guests in and out and assist with luggage when required
• Serve food and liquor to company standards
• Ensure all revenue is correctly charged and monies are securely kept
• To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure
• Operate the hotel switchboard and deal with all internal and external calls, according to procedure
• Order and deliver guest's newspapers and correct charging and controls
• Action early morning calls at the time specified and to the standards laid down
• Cleaning of areas as requested, removal of all trays from public areas, bedrooms and corridors as necessary
• Being able to work in a pantry serving healthy drinks, alcoholic and non‑alcoholic beverages
• To have a thorough knowledge of and adherence to the law with regards to the following company regulations
• Undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position

Responsibilities & Qualifications

• Working hours – This role is based on five shifts per week, including weekends, and is subject to business operational needs
• Desire and ability to learn
• Strong communication skills
• Ability to organise self and multi‑task
• Flexible and adaptable
• Attention to detail
• Customer focused / can‑do attitude
• Understand the Hotel / Company standards, products and services
• A good working knowledge of Opera PMS is desired

Located in the heart of London, 150fenchurch features 33 contemporary apartments designed for both short and extended stays, offering a peaceful escape from the city buzz. With iconic landmarks, top dining options and excellent transport links just moments away, it's the perfect base for both business and leisure travellers.

Great team spirit according to our slogan "It's not over until we get a smile".

Benefits

• Full Time £26,000.00 per annum
• Competitive salary and package
• Exclusive employee discounted rate to Cycas hotels
• Continuous paid training and development opportunities
• Free healthcare plan

Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we've created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you! Please apply in writing by email attaching your CV along with your current salary and notice period.