Guest Services Receptionist — Welcoming VIP Experiences

Holiday Inn Blackpool; Lancashire; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &/

Birthday leave

Staff sponsorship plans

Meal on duty

Flexible working arrangements

Wagestream payments

Life Insurance

Employee Assistance Programme

Social and wellness events

Refer a Friend scheme

Free meals on duty

Job summary

Holiday Inn Blackpool invites you to join our vibrant front desk team. As a Guest Services Receptionist you will welcome guests, handle check-ins and check-outs, and share local recommendations to create memorable stays.

You will work in a fast-paced setting, coordinate with housekeeping and maintenance, and ensure every guest feels valued. We’re looking for energetic, people-focused individuals who love hospitality and delivering warm, personal service.

Qualifications

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.

Responsibilities

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service.

Job description

Holiday Inn Blackpool invites you to join our vibrant front desk team. As a Guest Services Receptionist you will welcome guests, handle check-ins and check-outs, and share local recommendations to create memorable stays.

You will work in a fast-paced setting, coordinate with housekeeping and maintenance, and ensure every guest feels valued. We’re looking for energetic, people-focused individuals who love hospitality and delivering warm, personal service.