Hotel Receptionist — Welcoming Guest Experiences

LGH Hotels Management Ltd; Oxford; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

IHG room benefit

Shopping discounts

Eye care

Legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Wellbeing support services

Free meals on duty

Free parking

Job summary

The Holiday Inn Oxford is seeking a friendly Hotel Receptionist to join our Front Office team. You will welcome guests, manage check‑in/out, handle inquiries, reservations and calls, and share information about the hotel and local area.

As the first point of contact, you will use our reservation system, support colleagues across the hotel, and contribute to a calm, efficient, and memorable guest experience in a fast-paced environment.

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and friendly check‑in and check‑out experience
• Support guests throughout their stay by responding to queries and requests with care and efficiency
• Handle incoming phone calls, emails and reservations accurately and confidently
• Provide clear information about the hotel, its facilities and the local area
• Use the hotel reservation system accurately, maintaining up‑to‑date guest information
• Work closely with colleagues across the hotel to support a seamless guest experience

Job description

The Holiday Inn Oxford is seeking a friendly Hotel Receptionist to join our Front Office team. You will welcome guests, manage check‑in/out, handle inquiries, reservations and calls, and share information about the hotel and local area.

As the first point of contact, you will use our reservation system, support colleagues across the hotel, and contribute to a calm, efficient, and memorable guest experience in a fast-paced environment.