Guest Services Receptionist – Waterfront Hotel

DoubleTree by Hilton; Greater London; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Hilton discounts

Axiom staff rates

28 days holiday

Retail discounts

Mental health support

Wagestream access

Annual stayover after 1 year

Training & progression

Referral bonus £250

Free meals on shift

Service awards

Job summary

DoubleTree by Hilton London ExCeL is seeking a Receptionist to join the Truly Talented team. Reporting to the Front Office Manager, the role involves delivering courteous service, greeting guests warmly, and supporting smooth front desk operations in a fast-paced environment at ExCeL.

You must have the right to work in the UK. The position offers extensive employee benefits, discounts, and opportunities for progression within a growing hospitality company.

Qualifications

• Courteous and efficient service to all guests.
• Greet guests warmly and be an ambassador for excellent service.
• Learn and develop in a busy hotel front desk team.

Responsibilities

• Be totally guest focused by delivering excellent customer service.
• Greet guests and handle requests in person or by phone.
• Promote company values and behaviours at all times.

Skills

Customer service

Guest greeting

Communication

Teamwork

Job description

DoubleTree by Hilton London ExCeL is seeking a Receptionist to join the Truly Talented team. Reporting to the Front Office Manager, the role involves delivering courteous service, greeting guests warmly, and supporting smooth front desk operations in a fast-paced environment at ExCeL.

You must have the right to work in the UK. The position offers extensive employee benefits, discounts, and opportunities for progression within a growing hospitality company.