Hospitality Receptionist & Guest Concierge

DoubleTree by Hilton Dartford Bridge; Dartford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounts on food and drink across the

Progression opportunities

Friend and family rates

Employee Assistance Program

Free Leisure Club access

Long Service Awards

Refer a Friend Bonus

Annual Social Events

Free Parking where applicable

Uniform provided

Job summary

Doubletree by Hilton Dartford Bridge is seeking a Receptionist to join our busy front office team. You will welcome guests, check them in and out, answer queries and help guests enjoy a memorable stay in a fast-paced hospitality environment.

You should be passionate about service, a true team player, and able to work under pressure. Knowledge of room categories, rates and packages helps maximise occupancy and promote hotel services.

Qualifications

• Passionate and willingness to learn.
• Exceptional customer service - someone who can make our guests smile.
• A true team player.
• The ability to work under pressure.

Responsibilities

• Provide excellent service from Check-In until Check-Out.
• Assist with guest queries in a timely and efficient manner.
• Demonstrate knowledge of hotel room categories, room rates, packages and other general product knowledge.
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities.
• Ensure a high level of compliance with hotel security, fire regulations and health and safety legislations.

Skills

Exceptional customer service

Team player

Ability to work under pressure

Passionate and willingness to learn

Job description

Doubletree by Hilton Dartford Bridge is seeking a Receptionist to join our busy front office team. You will welcome guests, check them in and out, answer queries and help guests enjoy a memorable stay in a fast-paced hospitality environment.

You should be passionate about service, a true team player, and able to work under pressure. Knowledge of room categories, rates and packages helps maximise occupancy and promote hotel services.