receptionist

Klarent Hospitality Limited; Dartford; Presencial; GBP 12.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Amazing discounts on food, drink and住宿

Huge opportunities for Learning, Devel

Excellent rates for friends and family

Employee Assistance Program

Descripción de la vacante

DoubleTree by Hilton Dartford Bridge, a hotel proudly managed by Klarent Hospitality, is seeking a Receptionist to deliver exceptional guest service from check-in to check-out. The role emphasizes friendly, proactive communication, product knowledge, and upselling hotel services.

You will be part of a team that values leadership, respect, and inclusion while offering welcoming hospitality in a fast-paced environment.

Formación

• Passionate and willingness to learn
• Exceptional customer service- someone who can make our guests smile
• A true team player
• A competent level of IT proficiency
• The ability to work under pressure

Responsabilidades

• As a receptionist, you will contribute to the cycle of the guest experience, providing excellent service from Check-In until Check-Out
• Assist with guest queries in a timely and efficient manner
• Demonstrate a knowledge of hotel room categories, room rate, packages and other general product knowledge
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensuring a high level of compliance with hotel security, fire regulations and health and safety legislations

Conocimientos

Customer service

Teamwork

IT proficiency

Pressure handling

Descripción del empleo

We have an exciting opportunity for a Receptionist to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!

Responsibilities

• As a receptionist, you will contribute to the cycle of the guest experience, providing excellent service from Check-In until Check-Out
• Assist with guest queries in a timely and efficient manner
• Demonstrate a knowledge of hotel room categories, room rate, packages and other general product knowledge
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensuring a high level of compliance with hotel security, fire regulations and health and safety legislations

The Person

• Passionate and willingness to learn
• Exceptional customer service- someone who can make our guests smile
• A true team player
• A competent level of IT proficiency
• The ability to work under pressure

Doubletree by Hilton Dartford Bridge, Masthead Close, Crossways Business Park, Dartford, Kent, DA2 6QF, This Hotel is proudly managed by Klarent Hospitality.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

Welcome to DoubleTree by Hilton Dartford Bridge, a stylish hotel at the 'Gateway to London.' Exploring the Kent countryside is a breeze from our hotel located just off the M25 motorway and only four miles from the premier Bluewater Shopping Centre. Travel to Central London in 17 minutes from the Ebbsfleet International rail station just five miles away. We'll greet you at check-in with a warm DoubleTree chocolate chip cookie. Settle into a spacious guest room with modern décor, an LCD TV, work desk and WiFi access. Deluxe rooms offer indulgent extras like a welcome plate, still and sparkling mineral water, bathrobes and slippers. Our suites provide a separate living area, coffee machine, and a later check-out time. Enjoy international cuisine and views of the Dartford Bridge at QE2 Restaurant - perfect for celebrating special occasions or catching up on business. Our QE2 Bar has an extensive wine, beer and spirits list, and the QE2 Lounge is a great spot for specialty coffees, pastries and sandwiches. Exercise body and mind with a fully equipped fitness centre plus leisure facilities like a 15m swimming pool, spa bath, sauna and steam room.

Benefits

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program