Guest Experience Receptionist - Hospitality Champion

Klarent Hospitality Limited; Dartford; On-site; GBP 12,000 - 21,000; Full time

Benefits offered by this job

Amazing discounts on food, drink and住宿

Huge opportunities for Learning, Devel

Excellent rates for friends and family

Employee Assistance Program

Job summary

DoubleTree by Hilton Dartford Bridge, a hotel proudly managed by Klarent Hospitality, is seeking a Receptionist to deliver exceptional guest service from check-in to check-out. The role emphasizes friendly, proactive communication, product knowledge, and upselling hotel services.

You will be part of a team that values leadership, respect, and inclusion while offering welcoming hospitality in a fast-paced environment.

Qualifications

• Passionate and willingness to learn
• Exceptional customer service- someone who can make our guests smile
• A true team player
• A competent level of IT proficiency
• The ability to work under pressure

Responsibilities

• As a receptionist, you will contribute to the cycle of the guest experience, providing excellent service from Check-In until Check-Out
• Assist with guest queries in a timely and efficient manner
• Demonstrate a knowledge of hotel room categories, room rate, packages and other general product knowledge
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensuring a high level of compliance with hotel security, fire regulations and health and safety legislations

Skills

Customer service

Teamwork

IT proficiency

Pressure handling

Job description

DoubleTree by Hilton Dartford Bridge, a hotel proudly managed by Klarent Hospitality, is seeking a Receptionist to deliver exceptional guest service from check-in to check-out. The role emphasizes friendly, proactive communication, product knowledge, and upselling hotel services.

You will be part of a team that values leadership, respect, and inclusion while offering welcoming hospitality in a fast-paced environment.