Guest Services Porter | Clean & Courteous Support

Compass Group UK; Cheltenham; On-site; GBP 18,000 - 23,000; Full time

Job summary

Chartwells at Compass Group UK&I is recruiting a dedicated Porter on a full-time basis (40 hours per week) to support the smooth running of operations and guest service.

You will help keep the lobby and public areas clean, assist housekeeping and banqueting staff with setting up rooms, and handle select reception duties such as theatre bookings or restaurant reservations.

This role offers opportunities to progress within a diverse company that recognises effort and values individuality.

Qualifications

• Experience delivering high quality customer care.
• Be adaptable and able to handle changing priorities.
• Strong communication skills and relationship-building.
• Ability to work under pressure and meet deadlines.
• Demonstrate reliability and punctuality.

Responsibilities

• Assisting in keeping the lobby and other public areas clean and tidy.
• Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture.
• Handling certain reception duties, such as booking theatre tickets or making restaurant reservations.
• Responding to customer requests where required.
• Running errands.
• Ensuring the safety of customers by, for instance, placing and removing signage that indicates wet floors or paints.

Skills

Adaptability

Communication

Customer care

Initiative

Timekeeping

Job description

Chartwells at Compass Group UK&I is recruiting a dedicated Porter on a full-time basis (40 hours per week) to support the smooth running of operations and guest service.

You will help keep the lobby and public areas clean, assist housekeeping and banqueting staff with setting up rooms, and handle select reception duties such as theatre bookings or restaurant reservations.

This role offers opportunities to progress within a diverse company that recognises effort and values individuality.