Guest Experience Porter & Front Desk Support

Chartwells Independent; Greater London; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Learning & development

Job summary

Chartwells Independent is recruiting a dedicated Porter on a full-time basis (40 hours per week, contracted to 44 weeks per year) to help ensure the smooth running of operations.

You will maintain high standards of cleanliness, assist housekeeping and banqueting staff, handle light reception duties such as theatre bookings and restaurant reservations, respond to customer requests, run errands, and help keep staff and public areas safe.

Qualifications

• Experience delivering high quality customer care.
• Able to work under pressure.
• Adaptable and able to handle changing priorities.
• Excellent timekeeping and reliability.

Responsibilities

• Assisting in keeping the lobby and other public areas clean and tidy
• Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture
• Handling certain reception duties, such as booking theatre tickets or making restaurant reservations
• Responding to customer requests where required
• Running errands
• Ensuring the safety of customers by placing and removing signage that indicates wet floors or paints

Skills

Customer care

Communication

Timekeeping

Reliability

Job description

Chartwells Independent is recruiting a dedicated Porter on a full-time basis (40 hours per week, contracted to 44 weeks per year) to help ensure the smooth running of operations.

You will maintain high standards of cleanliness, assist housekeeping and banqueting staff, handle light reception duties such as theatre bookings and restaurant reservations, respond to customer requests, run errands, and help keep staff and public areas safe.