Customer-Focused Porter & Set-Up Assistant

Compass Group UK; Dacorum; On-site; GBP 18,000 - 24,000; Full time

Job summary

Compass Group UK&I is seeking a dedicated Porter to support Chartwells with operations on a full-time basis, contracted to 40 hours per week and 42 weeks per year. The role emphasizes customer care, cleanliness and adaptability within a large, industry-leading employer.

You will assist in lobby cleaning, room setup, some reception duties and handling guest requests, while maintaining safety and reliability across busy facilities.

Qualifications

• Adaptable and able to embrace changing priorities.
• Excellent communicator and able to build relationships.
• Experience delivering high quality customer care.
• Take initiative and make decisions that benefit customers.
• Ability to work under pressure.
• Demonstrate exceptional timekeeping and reliability.

Responsibilities

• Assisting in keeping the lobby and other public areas clean and tidy
• Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture
• Handling certain reception duties, such as booking theatre tickets or making restaurant reservations
• Responding to customer requests where required
• Running errands
• Ensuring the safety of customers by, for instance, placing and removing signage that indicates wet floors or paints

Skills

Adaptability

Communication

Customer care

Initiative

Working under pressure

Timekeeping

Job description

Compass Group UK&I is seeking a dedicated Porter to support Chartwells with operations on a full-time basis, contracted to 40 hours per week and 42 weeks per year. The role emphasizes customer care, cleanliness and adaptability within a large, industry-leading employer.

You will assist in lobby cleaning, room setup, some reception duties and handling guest requests, while maintaining safety and reliability across busy facilities.