Hospitality Porter: Clean, Concierge & Guest Support

Compass Group UK; Southwater; On-site; GBP 17,000 - 21,000; Full time

Job summary

Chartwells is recruiting a dedicated Porter for a full-time position (40 hours per week) to support smooth operations. The role is part of Compass Group UK&I and offers a path for progression within a company that values its people and recognises effort.

Shifts are 5 out of 7 days, with the note that the role is contracted to 48 weeks per year. The ideal candidate will be adaptable, communicative, customer-focused, and reliable, capable of handling reception tasks and assisting in room setups.

Qualifications

• Be adaptable and able to cope with changing priorities.
• Be a brilliant communicator and build relationships.
• Have experience delivering high quality customer care.
• Take initiative and make decisions that are right for customers.
• Possess the ability to work under pressure.
• Demonstrate exceptional timekeeping and reliability.

Responsibilities

• Assisting in keeping the lobby and other public areas clean and tidy.
• Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture.
• Handling certain reception duties, such as booking theatre tickets or making restaurant reservations.
• Responding to customer requests where required.
• Running errands.
• Ensuring the safety of customers by placing and removing signage for wet floors or paints.

Skills

Adaptable

Brilliant communicator

Customer care experience

Initiative

Work under pressure

Timekeeping

Job description

Chartwells is recruiting a dedicated Porter for a full-time position (40 hours per week) to support smooth operations. The role is part of Compass Group UK&I and offers a path for progression within a company that values its people and recognises effort.

Shifts are 5 out of 7 days, with the note that the role is contracted to 48 weeks per year. The ideal candidate will be adaptable, communicative, customer-focused, and reliable, capable of handling reception tasks and assisting in room setups.