Guest Services Manager

Staycity Aparthotels; Cambridge; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a vibrant and rapidly expanding aparthotel operator as a Guest Services Manager. In this dynamic role, you'll lead a diverse team to create memorable experiences for guests while embodying the company's values. With opportunities for personal and professional growth, you'll engage with guests in lively settings, manage operations seamlessly, and foster a culture of respect and inclusivity. This is your chance to make a real impact in a forward-thinking company that values innovation and community engagement. If you're ready to embrace challenges with enthusiasm and clarity, we invite you to start your journey with us!

Benefits

Paid family leave

Maternity Leave

Paternity Leave

Flexible working patterns

Cycle to work scheme

Performance-based bonus

Discounted overnight stays

Education support

Volunteer days

Employee Assistance Program

Qualifications

• 2+ years experience in a similar role within hospitality or lifestyle hotels.
• Knowledge of Front Office operations is essential.

Responsibilities

• Engage with guests in a fun and fast-paced environment.
• Create memorable guest experiences through communication and teamwork.
• Foster a culture of respect, inclusivity, and kindness.

Skills

Guest Services Management

Front Office Operations

Communication Skills

Teamwork

Education

Experience in Hospitality

Job description

Welcome to Wilde, a thriving, exciting, and rapidly expanding aparthotel operator making waves across Europe! With multiple new aparthotels opening each year, we have properties in iconic cities like London, Berlin, Edinburgh, Lisbon, and Vienna.

We are seeking a Guest Services Manager to lead our Guest Services Hosts and collaborate with the wider team across public areas, lobby, reception, and R&B spaces. Embrace our dynamic environment with enthusiasm and curiosity. At Wilde, we are a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage blends with local cultures to create unique experiences in each city and each Wilde property. Join us and unleash your potential!

Benefits:

• Paid family leave
• Maternity Leave: 26 weeks fully paid (>1 year of service)
• Paternity Leave: 6 weeks fully paid (>1 year of service)
• Surrogacy Leave: 24 weeks fully paid (>1 year of service)
• Adoptive Leave: 24 weeks fully paid (>1 year of service)
• Flexible working patterns, including full and part-time roles
• Cycle to work scheme (applicable in Ireland/UK)
• Performance-based bonus scheme aligned with company values and property goals
• Discounted overnight stays for you, family, and friends
• Refer and earn scheme for successful referrals
• Education support for skill development
• Volunteer days: 2 paid days per year
• Employee Assistance Program (EAP) for support

Qualifications:

• 2+ years experience in a similar role, ideally within hospitality or lifestyle hotels
• Knowledge of Front Office operations
• F&B/Barista experience preferred but training can be provided

What you will do:

• Opportunities in One Space: Engage with guests in our lobby, bar, and host stand, maintaining a fun and fast-paced environment while communicating across departments.
• Brand Ambassador: Represent Wilde with enthusiasm, energy, and pride.
• Make a Lasting Impact: Use your communication and teamwork skills to create memorable guest experiences.
• Stay Driven: Set and exceed ambitious goals, celebrating collective success.
• Exemplify Excellence: Greet guests warmly and ensure they feel welcome.
• Understand Guests: Learn their preferences to provide personalized service.
• Set the Mood: Create the right atmosphere by managing lighting, music, and cleanliness.
• Master Every Shift: Ensure seamless operations and safety, whether opening, swinging, or closing.
• Innovate and Improve: Seek opportunities for continuous improvement.
• Lead with Kindness: Foster a culture of respect, inclusivity, and kindness.
• Community Engagement: Participate in local charity events and initiatives.

If you can navigate challenges with kindness and clarity, we'd love to hear from you! Whether experienced or eager to grow, you have a place in our vibrant team. Join us and make the world brighter, one guest at a time.

Start your Wilde journey today! Click "apply" now!