Guest Services Manager

The role

Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Hotel Manager and is part of a team based at our Holiday Inn, Eight Ash Green, Colchester.

Guest Service Managers duties include

1. Orchestrating the seamless operation of our guest services
2. Collaborating with various departments to elevate our service levels
3. Constantly innovating to exceed guest expectations
4. Handling guest requests with precision and promptness
5. Proactively seeking new ways to enhance the guest journey
6. Setting the standard for service excellence

Beyond that, you'll inspire and empower our Guest Service team to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you'll foster a sales culture within our department, maximizing room and M&E sales while ensuring that our guests receive the best of what we have to offer.

Other titles for this role may include Front Office Manager, Food and Beverage Manager, Head of Department, Hotel Duty Manager, Guest Experience Manager, or Hotel Services Manager.

Full details of the role will be discussed with shortlisted candidates. If you'd like to find out more before applying, please reach out to our resourcing team at recruitment@kewgreenhotels.com.

Benefits

Our rewards package includes:

• Annual Conference Event and Awards
• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
• 50% off food and beverage while you stay in our hotels
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations, and a passion for enhancing the guest experience. If you thrive on creating a positive impact and are dedicated to fostering a culture of service excellence, we encourage you to apply.

At Kew Green Hotels, we welcome applications from individuals of all backgrounds and abilities. If you require any reasonable adjustments during the recruitment process, please complete the relevant application questions or contact recruitment@kewgreenhotels.com. We are committed to supporting your needs.

Next steps

A member of our hotel team will contact you to schedule a 15-minute chat to learn more about you. During this conversation, we will explain the role in detail and give you the opportunity to highlight your skills. Successful candidates will then meet with the Business Excellence Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts, and Hilton. Our core values unite us all. For more information, please visit our website.

Join our Kew-Team today!