Guest Services Manager

Staycity Group; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a thriving aparthotel operator as a Guest Services Manager, where your role will be pivotal in creating memorable guest experiences. In this dynamic position, you will engage with guests across various areas, embody the brand's spirit, and ensure excellence in service. With opportunities for growth and a supportive team, you will thrive in a culture that values kindness and inclusivity. This is your chance to make a real impact in a rapidly expanding company that celebrates diversity and promotes well-being. Start your journey with us today and help brighten the world for our guests!

Benefits

Paid family leave

Maternity Leave: 26 weeks fully paid

Paternity Leave: 6 weeks fully paid

Surrogacy Leave: 24 weeks fully paid

Adoptive Leave: 24 weeks fully paid

Flexible working patterns

Cycle to work scheme

Performance-based bonus scheme

Discounted rates for overnight stays

Volunteer days: 2 paid days per year

Qualifications

• 2+ years experience in a similar role, ideally in hospitality.
• Knowledge of Front Office operations is essential.

Responsibilities

• Engage with guests in lobby and bar, maintaining a fun environment.
• Create memorable experiences through communication and teamwork.

Skills

Guest Services Management

Front Office Operations

Communication Skills

Teamwork

Customer Service

Education

Experience in Hospitality Sector

Job description

Welcome to Wilde, a thriving, exciting, and rapidly expanding aparthotel operator making waves across the heart of Europe! With an impressive track record of opening multiple new aparthotels each year, we’re on an unstoppable journey with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon, and Vienna.

We are seeking our next Guest Services Manager to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception, and R&B spaces. Embrace a high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage blends with local cultures to create unique experiences in each city and Wilde property. Join us to unleash your potential!

Benefits: We support your health, wellness, learning, and development. If you decide to start or grow a family, we celebrate that too:

• Paid family leave
• Maternity Leave: 26 weeks fully paid (>1 year of service)
• Paternity Leave: 6 weeks fully paid (>1 year of service)
• Surrogacy Leave: 24 weeks fully paid (>1 year of service)
• Adoptive Leave: 24 weeks fully paid (>1 year of service)

• Flexible working patterns, including full and part-time roles
• Cycle to work scheme (only in Ireland/UK)
• Performance-based bonus scheme tied to property goals
• Discounted rates for overnight stays for you, family, and friends
• Refer and earn scheme
• Education support to foster new skills
• Volunteer days: 2 paid days per year for community causes
• Employee Assistance Program (EAP) for support

We would love you to have:

• 2+ years experience in a similar role, ideally in the hospitality sector
• Knowledge of Front Office operations
• Some F&B/Barista experience preferred; training can be provided

What you can do for us:

• Opportunities in One Space: Engage with guests across our lobby, bar, and host stand, maintaining a fun, fast-paced environment and collaborating across departments.
• Be the Brand Ambassador: Represent Wilde with enthusiasm, energy, and pride.
• Create Memorable Experiences: Use your communication and teamwork skills to leave lasting impressions on our guests.
• Stay Motivated: Aim for excellence daily, setting and exceeding goals.
• Exemplify Excellence: Greet guests warmly, ensuring they feel welcomed and valued.
• Understand Guests: Learn guest preferences to provide personalized service.
• Set the Mood: Create the right atmosphere through lighting, music, and cleanliness.
• Master Every Shift: Ensure seamless operations, safety, and handle guest feedback effectively.
• Innovate and Improve: Seek continuous improvement and new ideas.
• Lead with Respect: Foster a culture of kindness, respect, and inclusivity.
• Engage with Community: Participate in local events and charity initiatives.

If you can navigate challenges with kindness and clarity, we’d love to hear from you! Whether experienced or eager to learn, join us on this exciting journey to make the world brighter, one guest at a time.

Start your Wilde journey today! Click "apply" now!