Customer Service Manager - Hitchin

TN United Kingdom; Hitchin; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in the retail sector is seeking a dynamic Customer Service Manager to lead their team in Hitchin. This role offers an exciting opportunity for career development and involves overseeing a dedicated customer service team, implementing CRM systems, and collaborating with various departments to enhance customer satisfaction. The ideal candidate will possess proven management experience, exceptional communication skills, and a passion for delivering outstanding service. Join this growing organization and make a significant impact in a supportive and thriving environment.

Benefits

Opportunities for career growth

Professional development

Qualifications

• Proven experience in customer service management.
• Excellent communication and leadership skills.

Responsibilities

• Oversee the customer service team and develop policies.
• Manage customer complaints and ensure satisfaction.
• Collaborate with sales and marketing teams.

Skills

Customer Service Management

Communication Skills

Leadership Skills

CRM Systems Proficiency

Problem-Solving Skills

Tools

Customer Relationship Management (CRM)

Job description

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Client:

Page Personnel

Location:

Hitchin, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

89c998eea5b2

Job Views:

2

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

• Growing organisation based in Hitchin, Hertfordshire.
• Opportunity for career development.

About Our Client

This company is a large organisation in the retail industry, operating on a multinational level. With a robust presence in the UK, particularly in Hitchin, the company prides itself on offering high-quality products and exceptional customer service to its customers. Due to continued growth, they are now looking for a Customer Service Manager to join their team on a permanent basis. Customer Service Management experience is essential, particularly within a B2B environment.

Job Description

• Oversee the customer service team (circa 10 staff) and develop customer service policies and procedures.
• Lead, guide, and train the customer service team to deliver exceptional customer service.
• Manage customer complaints and ensure customer satisfaction.
• Analyse customer feedback and create strategies for improvement.
• Implement and maintain Customer Relationship Management (CRM) systems.
• Collaborate with the sales and marketing teams to ensure seamless customer service.
• Participate in hiring and training new team members.

The Successful Applicant

A successful Customer Service Manager should have:

• Proven experience in customer service management.
• Excellent communication and leadership skills.
• Proficiency in using CRM systems and other customer service software.
• Ability to analyse customer feedback and derive actionable insights.
• Exceptional problem-solving skills.
• Able to effectively motivate and lead teams.
• Live locally to Hitchin.

What's on Offer

• Opportunities for career growth and professional development.