Part time Nights Guest Service Manager

TN United Kingdom; Cambridge; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a dynamic hospitality team as a Part Time Nights Guest Service Manager in Cambridge. This role is crucial for ensuring guest safety and delivering exceptional service during night hours. You will lead the Night team, conduct security checks, and manage nightly audits to ensure smooth operations. Enjoy a range of benefits, including hotel discounts and financial wellbeing support, while working in a supportive environment that values your contributions. If you’re passionate about hospitality and ready to make a difference, this opportunity is perfect for you.

Benefits

Hotel discounts

Wagestream access

Employee assistance programme

Career and lifestyle breaks

Volunteer days

Qualifications

• Experience in guest service management and team leadership.
• Knowledge of security protocols and fire safety compliance.

Responsibilities

• Ensure safety and security of guests and staff during night shifts.
• Conduct nightly audits and security checks.

Skills

Guest Service Management

Security Management

Team Leadership

Customer Service

Fire Safety Compliance

Education

High School Diploma

Hospitality Management Degree

Job description

Part time Nights Guest Service Manager, Cambridge

Client:

Location:

Cambridge, United Kingdom

Job Category:

Hospitality

-

EU work permit required:

Yes

Job Reference:

325df7257d4e

Job Views:

25

Posted:

24.03.2025

Expiry Date:

08.05.2025

Job Description:

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits that include:

• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme.
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Volunteer days – Up to two days per year to support a charity of your choice.

A day in the life of…

As a part time Nights Guest Service Manager, you will be responsible for ensuring the safety and security of hotel guests and staff during the night. As an ambassador to the hotel, you will use your expertise to always deliver a first-class service to all guests. You will ensure a minimum of 2 security checks are carried out on each shift, with emphasis on fire safety and overall security of the building, as well as conducting the nightly audit to close the day's business and liaise with the accounts team to ensure accuracy. You will also recruit, train and develop the Night team to ensure we provide an exceptional guest experience.

Based in the Holiday Inn Express Cambridge branch, you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.