Guest Services Front Desk Specialist

Cardiff Marriott Hotel; Cardiff; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading hotel brand in Cardiff is seeking dedicated hospitality staff focused on exceptional customer service. Responsibilities include assisting guests with check-ins, addressing inquiries, and maintaining a high level of service. Candidates should possess at least 1 year of customer service experience. Join our dynamic team and enjoy benefits such as free meals, uniform provision, and career growth opportunities.

Benefits

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Qualifications

• At least 1 year of related work experience in a customer service role.

Responsibilities

• Welcome and assist guests with check-in/check-out procedures.
• Address guest inquiries and concerns promptly and professionally.
• Coordinate with other departments to ensure guest requests are fulfilled efficiently.
• Maintain a high level of customer service by anticipating guest needs.
• Handle guest complaints with empathy and resolve issues.

Skills

Customer service

Communication

Conflict resolution

Teamwork

Job description

A leading hotel brand in Cardiff is seeking dedicated hospitality staff focused on exceptional customer service. Responsibilities include assisting guests with check-ins, addressing inquiries, and maintaining a high level of service. Candidates should possess at least 1 year of customer service experience. Join our dynamic team and enjoy benefits such as free meals, uniform provision, and career growth opportunities.