Guest Experience Front Desk Associate

Ibis; Wembley; On-site; GBP 30,000 - 33,000; Full time

Job summary

Ibis London Wembley is seeking a Front Office Team Member to support the reception and create memorable experiences for guests in a busy London hotel.

You must be eligible to live and work in the UK; the role is full-time/permanent, with a 5-day work week and a salary of £14.80 per hour. Join us in delivering welcoming, professional service and helping guests enjoy their stay at this modern Accor property in Wembley.

Qualifications

• Prior experience working with OPERA cloud will be valued.
• Fluency in English
• Customer Service

Responsibilities

• Welcome the guests and consistently offer professional, friendly and engaging service.
• Contribute to guest's satisfaction by providing high quality services with a warm and friendly approach.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Review arrivals, ensure that special requests are met and service is anticipatory.
• Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.
• Assist in growing ALL program membership.

Skills

Fluency in English

Customer Service

Tools

OPERA cloud

Job description

Ibis London Wembley is seeking a Front Office Team Member to support the reception and create memorable experiences for guests in a busy London hotel.

You must be eligible to live and work in the UK; the role is full-time/permanent, with a 5-day work week and a salary of £14.80 per hour. Join us in delivering welcoming, professional service and helping guests enjoy their stay at this modern Accor property in Wembley.