Guest Services Associate – Front Desk & Reservations

Park Holidays UK Ltd.; Wigton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Generous holiday discounts across our

Restaurant discounts on park

Life Insurance coverage

24/7 digital GP and funeral concierge

Eye care voucher

Job summary

Park Holidays UK Ltd. is seeking a Receptionist to welcome guests, perform front-of-house duties, and provide exceptional guest service across our holiday park.

You’ll handle reservations, information requests, and payments, ensuring a smooth check-in experience with friendly, professional support. The role emphasizes strong communication, team collaboration, and the ability to manage multiple tasks in a busy environment.

Qualifications

• Strong communication and interpersonal skills.
• A passion for customer service and a friendly, approachable manner.
• Good organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Previous reception or front-of-house experience is desirable but not essential.
• This role is subject to a Basic Disclosure and Barring Service (DBS) check.

Responsibilities

• Meet and greet holiday guests as the first point of contact for the park.
• Carry out administration duties on Park Vision as agreed with the Holiday Sales Manager.
• Provide an information service on all park activities, facilities and local services and attractions.
• Provide an efficient reservations service to all resident guests.
• Book guests on arrival in a courteous manner and relay any relevant information regarding the Park's facilities to them.
• Efficiently operate the Park telephone system.
• Complete all Welcome Packs with corresponding programs, membership cards etc.
• Issue and control all keys to guest accommodation.
• Operate the Park mobile radio system.
• Take payment for holidays or caravan owners' accounts and issue receipts.
• Ensure the office and reception are always clean.
• Open and process post as required.
• Make outgoing sales calls - upselling extended stays and upgrades.
• Contact hire fleet guests via telephone to chase for the booking payment as per the Company agreement.

Skills

Strong communication

Customer service

Organisational skills

Team player

Reception experience preferred

DBS check

Job description

Park Holidays UK Ltd. is seeking a Receptionist to welcome guests, perform front-of-house duties, and provide exceptional guest service across our holiday park.

You’ll handle reservations, information requests, and payments, ensuring a smooth check-in experience with friendly, professional support. The role emphasizes strong communication, team collaboration, and the ability to manage multiple tasks in a busy environment.